◦ SAP Implementation at UNIVAR Solutions Mexico.◦ Logistics Expert for USG Distribution & Logistics Network.◦ Logistics Expert Consultant for DHL Digital Transformation Project.

◦ Strategic Planning, CAPEX Management.◦ Project Management for Energy, Lighting, Water Heating, Control & Automation Technologies and Brands such as: Flex Energy, Bosch, Philips, Dynalite, AGP, Linuo Ritter, Whirlpool, Honeywell, etc.◦ Project: First Intelligent Building in México with Philips Dynalite technology: Dirac HQ.◦ Project: Urban Lighting: Tepic, Nayarit, Mexico (20,000 luminaries – in progress)◦ Project: Urban Lighting: Bahia Banderas, Nayarit, Mexico (10,000 luminaries – in progress)◦ Project: Cogeneration for Holiday Inn Mexico City with Flex Energy equipment. (333 KW)◦ Project: Solar Generation (PV) Plants in Sonora, Mexico (1.8MW, 1.5MW and 1GW – in design)◦ Project: Integra BLK, Block Manufacturing Plant with energy and water optimization systems.◦ Relationship between the North America HQ and the China HQ.◦ Responsible for the Finance, Operations, Engineering, Major Projects and Customer Care Departments. ◦ Responsible for Product & Projects Approval and Registry: CRE, NOM, NMX, LEED, ESR, etc.◦ Project Management for Mobility, IoT, Digital Marketing, eCommerce, POS, Retargeting, etc.◦ Project: Advantage Media | Retargeting Campaign Management◦ Project: Retail Realm POS ◦ Project: eCommerce implementation over Magento Platform

◦ Development of the Sustainability and Social Responsibility Business Model & Corporate Strategy. ◦ Development of a sustainable products line up, such as, lighting, solar power, water heating, water saving, water purification, organic degradation, etc.◦ Sears Green Credit & INFONAVIT Hipoteca Verde Program for eco-friendly home appliances and furniture. ◦ Project Management for Energy CHP Systems (Six co-generation engines 1.3GW and tri-generation).◦ Project: Energy Optimization (CHP+AC: 7,133,820 kWh/$13,727,827 MXN/1,298 Tons CO2 saved).◦ Project Management for gas consumption optimization for Sanborns Restaurants.◦ Project Water Consumption Optimization for Sears and Sanborns units (11,672 m3/$486,932MXN saved).◦ Project: Green Distribution Center.◦ Project: Green Point: Internal Environmental Certification for buildings, operations, maintenance, equipment, suppliers and dealers, based on ISO and LEED principles. Collaboration for CARSO Corporate Environmental and Social Responsibility Annual Report integration.◦ Social Responsibility Certification – CRESE (100% units certified).◦ Project Social & Environmental Responsibility for Business Partners, Suppliers, Service Providers and Dealers.

◦ Logistics and Distribution Operations◦ Transports Management◦ Customer Service, Technical Support and Home Service Management: ◦ Field Service to Home Appliances and Electronics. (General Cycle Time from 13 to 8 days) ◦ Home Services and Installations Businesses. (EOP increase 30%) ◦ Field Service Logistics and Service Centers Management. (Service Network expansion nationwide) ◦ Centralized Operations Facility for Customer Service, Telemarketing, e-Commerce, Payments, etc. ◦ Service Engineering, Quality and Training Management. (E-Learning platforms) ◦ Service Contracts Business. (Sales increase 27%) ◦ Parts Distribution Center and Service Parts Business. ◦ Facilities & Fleet Maintenance Management. GPS Tracking & Route Planning. ◦ Development of a Service Network to support the field service and field quality operations.

◦ Logistics and Warehousing Management for Market Assets and Materials. ◦ Beer Supply by tanks.◦ B2B & Customer Service Management: ◦ Field Service & Maintenance Programs for Refrigeration Equipment and Image Infrastructure. (+700 K services) ◦ Field Set Up Service for Retailers and Convenience Stores. ◦ Field Service Logistics and Service Centers Management. ◦ Fleet Management, Traffic & Tracking Platforms for Route Optimization, Fleet Maintenance, CAPEX Planning.◦ Project Manager for the Service Cost Model Implementation. ◦ Service Engineering Concept implementation. ◦ Cycle Time improvement from 2.5/70% to 1.1/94% days/efficiency. ◦ Logistics and Warehousing Management for Market Assets and Materials.

◦ Service Bench Global Priority Council, Mexico Representative. ◦ Business Project Manager for SAS WA & SAP BI (BW/BEx) implementations. ◦ Business Project Manager for Siebel CRM & Service Bench implementations. ◦ Project Manager for Product Improvement Projects, based on Field Quality & 6 Sigma. ◦ I-Mentor for Innovation Projects. (Water Products Development Team Leader, Planning, etc.) ◦ Product Re-Design for Horizon Washers, Kenmore Front Load Washers, Water Filters, Service Tools.◦ Centralized back-office operations control and automation: ◦ Warranty Claims, Warranty Financial Reserve and Total Cost of Quality. ◦ Lean Champion Project Manager, OPEX/Six Sigma Improvement teams. ◦ Field Service & Quality Analytics. Information Systems for Customer Care Org. ◦ Call Center Integration 95%: Call taking, part ordering, dealers and sales support and field service. ◦ Cost Reduction of 20% in commercial warranty payments and 26% in TCQ. ◦ Project Manager: CAPEX Management, Feasibility Evaluations, Change Management.

◦ Field Logitics and Distribution.◦ Warehouse Management.◦ Transports and Distribution Network.◦ Customer Service Operations and Parts Distribution Management. ◦ Relationship with Appliance Industry Organizations and Trade Partners. ◦ Leader Team member and Project Manager. ◦ Cycle time improvement from 2.3 to 1.1 days. Project Management for Market Segmentation.

◦ Managing customer service logistics for Mexico Metropolitan Region.

◦ Business process and logistics analytics, planning and redesign. ◦ Super Service 2000 (CRM & ERP systems) nationwide implementation. ◦ Redesign and implementation of logistics for domestic parts supply and control.

Liverpool (DILISA-SEREDISA) | Small Ticket Distribution Center - Oct 1997 - May 1998 Link Consulting | Business Process Consultant - Aug 1997 - May 1998 Ford Motor Company - Integral Logistics and Process Diagnosis - 1997-1998 DHL International – Design of ergonomic workstations - 1997 Secretaria de Relaciones Exteriores – Cultural Interchange División - 1997 Cooper Automotive de México | Federal Mogul- Nov 1996 - Aug 1997 Link Systems (Link S&S) | Connectivity Systems Supplier - 1995 - Apr 1998