- Lead a team of 9 Account Executives in the Mid-Market segment supporting customers across Canada- Provide ongoing coaching to AEs leveraging tools such as Gong- Develop and facilitate weekly training sessions for AEs, with an emphasis on leveraging data and analytics, and employer branding- Responsible for roughly $4MM per quarter / $16MM per year- Consistently maintain accurate revenue forecasts and pipeline management- Finished as the Top Mid-Market Team in Q1 2024, Q3 2023, Q1 2023, Q2 2022, Q3 2021, Q1 2021- Assembled and led a team to develop and launch a post-sale process for Employer Branding- Created a tool to identify inefficiencies in the recruitment advertising and interview funnels and calculate cost per hire to provide customers with a data-based approach to hiring- Piloted a new “winback” team successfully over 2 quarters, leading to a full-scale launch of this segment in Canada

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Excell IT is a managed services firm that acts as a complete outsourced IT department for companies across the Greater Toronto Area, and also provides extensive data center services.Excell PM is a dental practice management firm that takes on all of the administrative and executive responsibilities of running a dental practice, thereby allowing the dentist/owner to be able to focus on practicing dentistry.In my position shared between these two companies, I have had a great opportunity to practice and learn new skills with exposure to clients across many industries. My many responsibilities have included:• Copywriting and graphic design for corporate websites, landing pages, and print promotional material such as whitepapers, sales sheets, proposals, sales presentations, promo boards, and large format trade show booths.• Video editing (using Adobe After Effects) to create informational videos to showcase company products and services• Creation, implementation, and maintenance of regular customer feedback system• Acting as a primary contact for escalated situations and communicated important updates to clients and the internal team• Vetting all promotional material as well as important communications to clients• Technical writing for user-friendly guides on using their technological devices and systems• Managing web development department, undertaking new client projects and managing internal front-end and back-end web requirements• Managing PPC (Google AdWords) and other digital marketing campaigns for clients and internally• Maintaining client relationships through regular on-site visits• Assisting the technical support team as required

• Provided corporate clients with professional, efficient and effective remote IT support while communicating via telephone, email, and directly during on-site visits• Performed hardware support including hardware upgrades, repairs, and technical troubleshooting• Collaborated with a support team to resolve a wide range of issues with software (Microsoft Office, Adobe Creative Suite, project management, accounting, and proprietary software), Windows OS (XP, Windows 7, Windows 8, Windows Server 2003-2012), network printers, mobile devices, and many other peripheral devices• Executed on-site delivery, pick-up, and configuration of workstations, servers, and other devices to clients• Communicated with clients via telephone and email in English and French to resolve technical issues

• Guided tour groups around the university campus while providing important in-depth information about university services, academics, clubs, and life• Worked in collaboration with one partner to accomplish all tasks in this position• Prepared and lead training presentations for volunteers prior to open houses• Prepared manual for call centre ambassadors and prepared and lead employee orientation• Supervised call centre employees and assigned and managed calling pools prior to shifts• Contacted prospective students to answer any questions about the university to help them make the best decision as to where they will receive post-secondary education via telephone• Collaborated with other ambassadors to ensure smooth and successful open house events• Interacted with prospective students at the Ontario University Fair in Toronto to introduce and elaborate on various WLU programs