Heather Doane Email & Phone Number

Knoxville, Tennessee, United States

Helping teams grow their Retail, Ticket sales and attendance through our more than 20 years of team ownership and experience by creating unique custom products that promote their brands. Visit us today at www.destroyer.rocks

Knoxville, Tennessee, United States

• Managing the operational, financial, and marketing success of a Southern Professional Hockey League team with a focus on business strategy and product management.
• Product Management- Merchandizing, product procurement, design, and sales planning for team stores. Storefront design and creation resulting in a 250% growth in store sales in the first year post rebrand. Team.
• Training- Creating and implementing new employee onboarding processes. Designing training documents, decks, and communications that educate new employees on the team and organization.
• Marketing/Event Planning – Email and social media campaigns relating to team events, blog editing and posting for team announcements and updates. Actively planning and executing all aspects of Game Day operations.
• Financial Management- Budget building and management for the team including, dynamic forecasting, AP/AR, PO acquisition, vendor management, and stakeholder review.

Knoxville, Tennessee, United States

• Managed operational success of Banana Republic retail stores in Knoxville, Tennessee with a focus on employee training and retention.
• Team Building- Creation and design of a coaching engagement program, focusing on diversity and inclusion. Implementing development and promotion processes that resulted in the highest employee retention in the SE.
• Promotional Management- Leading teams in implementing promotional changes, merchandising moves, marketing installations, and programs. Planning future promotional opportunities by evaluating strategic market shifts.
• Financial Management- Monthly revenue recognition and forecasting to ensure KPIs, SOPs, and growth benchmarks are met. Leading executive reviews to identify opportunities for growth.

Knoxville, Tennessee

Knoxville

Knoxville, Tennessee Area

Greater Seattle Area

• At Copiers Northwest I was responsible for project management relating to the office of the President, Vice-President, and Chief Financial Officer.
• Project Management- Full cycle project management from conception to completion, working cross-functionally to ensure stakeholders’ expectations are met while maintaining clear communication, budget stewardship, and.
• Marketing/ Events - From inception to execution, creating engaging experiences for customers, and colleagues. Developing and managing viral marketing campaigns, search engine optimization/search engine marketing.
• Budget Management- Created an end-to-end process for Executives to budget their initiatives effectively and accurately. I also provided timely and concise reporting of spend for financial planning and dynamic.

Greater Seattle Area

• Managed on-site leasing and maintenance staff for multiple multiuse retail/residential properties located in the Queen Anne, South Lake Union, Belltown & Pike Place Market Neighborhoods of Seattle, WA.
• Budget Management- Planned and oversaw capital projects for the building while maintaining favorable annual budgets and monthly asset reports for ownership. Property accounting, product management and pricing.
• Property Management- Managed lease terms and expiration as well as community engagement through tenant events and consistent communication. Created customer service and resident retention programs resulting in an 11%.
• Staff Management- Aligned leasing and maintenance staff around a singular goal of making our building a great place to live through professional development opportunities and active management.
• Operations-Managed property auditing, legal document preparation, and local and state FHA law and requirement compliance.

Greater Seattle Area

Office and calendar management for two executives, organizing all travel expenses and business merchandise. Establish and maintain client relationships with local fortune 500 companies generating an increase of 30% sales and revenue, maintain company-wide budget, coordinate daily meetings between sales, office administrative and executive teams. Handle.

Tacoma, Washington, United States

Set daily, weekly, monthly sales goals for all associates. Opening/closing of the store, training of new/current employees on customer service, sales, stock and inventory. Display extensive product knowledge of the brands we sold while actively upselling merchandise and coaching to those behaviors, daily accounting and till rendering. Monthly inventory.

Brisbane, Australia

Travel host for an international television show that was aired in Australia and currently being aired worldwide via Amazon. My travels included five different countries; Thailand, Japan, New Zealand, Tasmania and Australia. I was responsible for interviewing, communicating and assimilating myself into the different cultures while completing daily tasks.

Tacoma, Washington, United States

Assist in the opening/closing of the store, training of new/current employees on customer service, sales, stock and inventory. Display extensive product knowledge of the brand, fragrances and upselling of the merchandise, daily accounting and till rendering. Monthly inventory audits, acceptance of store products and store presentation/set up.

Responsible for office organization, scanning, filling, and storing sensitive materials involving client information, permits and contracts.

Physical Anthropology, Forensic Science And Technology

Activities and Societies: Magma Cum Laude, Disasters, Displacements, and Human Rights; UAA 3.84 GPA

Associate Of Arts And Sciences (A.A.S.), Physical And Biological Anthropology, 3.5

Activities and Societies: Deans List, Phi Theta Kappa

General, General, 3.6

Activities and Societies: DECA Won Gold medal in Quick Serve Restaurant Management 2003 Won Silver medal in Retail Management State Level.