Harold "David" Thompson Email & Phone Number

Houston, Texas

SENIOR CONSULTANT • ERGOS TECHNOLOGY PARTNERS • 2004 - 2017As our internal system administrator, I worked directly with our CTO to plan and implement changes for our network sites and the tools we used to support our clients.• Run POCs utilizing Azure and Local ESX hosts to test out new tools or solution offerings.• Work with vendors to resolve issues with our line of business apps and to make improvements.• Support VOIP services on ShoreTel and 3cx.• Create PowerShell scripts to simplify administration, and to sync user contact data from another system to AD.• Provided direction to team members to make sure internal support tasks are resolved.• Maintain our ticketing system, ConnectWise. Provide support by troubleshooting and adding workflows, email connectors, etc.When we started up our hosted services offering, I worked on team to get it up and running.• Obtained certifications needed to help get needed partner statuses with Dell and Citrix.• Setup hardware, XenServer hosts, EqualLogic SAN, Citrix XenApp, and shared AD/Exchange environment using EMS Cortex. • Setup Citrix profile management, PVS disk images, and streaming applications.When ERGOS shifted from primarily on-site support to remote support, I was brought in from the field to be level 3 support on the new LIVE Desk. • I provided an internal escalation point for complex issues that were previously being dispatched with an onsite consultant. • Provided direction and coaching to level 1 and 2 resources.As a Field Consultant, I was responsible for:• Maintaining client relationships for my group of clients.• Attending regular meetings onsite to address issues, discuss any technology needs, and review network health. • Plan and carryout IT projects for my clients when needed.• Be available to assist break/fix clients during times I did not have visits scheduled.I also received certifications to assist the company reach needed goals for MS partnership and to get a SMB designation.

Provide onsite system administration for a group of clients, taking care of day to day needs. • Provide system administration for my core group of clients.• Scope out projects, and implement them once approved.• Provide break/fix support when available to other clients that did not have regularly scheduled visits.

Provided technical lead for new imaging system consisting of both off-shelf components and an in-house applications. • Worked with the developer to support the testing and QA needed to get the app up and running. • Responsible for system administration and end user support once development was completed. Took over administration of Citrix environment.• Maintained and expanded the Citrix server farm to increase user capacity. • Deployed applications using Citrix Published Applications Manager to simplify users access to key systems. • Designed and implemented Disaster recovery solution to ensure business continuity.• Coordinated with development staff to isolate application problems on Citrix servers, analyzed problem to determine cause, and complete necessary steps to resolve problem.• Integrated new application onto Citrix MetaFrame server farm by working with external vendor to trouble shoot, isolate and resolve issues discovered during integration.• Get Citrix certification.Used batch scripting to automate a daily process to send file to customer, reducing problems with transfer caused by human error and increasing customer satisfaction

Worked on contact at Celanese Chemical.• Developed strong troubleshooting skills supporting desktop applications. • Served as co-lead of team responsible for workstation image creation and deployment in a WinNT 4.0 Workstation rollout. • Completed and supervised updating all client’s PCs to Y2K compliance. • Installed and implemented first NT server for client’s Network.