Jeremy Head Email & Phone Number

Kidlington, England, United Kingdom

- Manage IM Projects Utilising the various IM functions and liaising with the relevant business PM / Stakeholders to ensure successful delivery of IM projects.- Work with the IT Ops Teams and the Network & Security Manager to Help Define the Architecture for Airbus Helicopters UK.- Support the IM Manager in the execution and delivery of IM Governance throughout the IM team and Airbus Helicopters UK.- Work with the IM Manager to scope, plan and implement IM and Business… Show more - Manage IM Projects Utilising the various IM functions and liaising with the relevant business PM / Stakeholders to ensure successful delivery of IM projects.- Work with the IT Ops Teams and the Network & Security Manager to Help Define the Architecture for Airbus Helicopters UK.- Support the IM Manager in the execution and delivery of IM Governance throughout the IM team and Airbus Helicopters UK.- Work with the IM Manager to scope, plan and implement IM and Business Projects- Act as PM while Managing the Execution of Internal IM Projects and Business projects- Support the Various IM teams and functions in defining the Architecture for Airbus Helicopters UK.- Ensure that all Project requirements are in line with the company IM Architecture- Provide Technical Guidance to the IM Support Teams in line with the IM Architecture- Establish and Maintain relationships with business stakeholders- Provide Progress reports as required- Support the IM Manager in the establishing and managing the correct processes and procedures in line with Airbus Corporate IM Governance- Ensure all projects and deliverables are in line with IM Governance rules and policy Show less

Didcot, England, United Kingdom

Supporting internal IT functions of the client as the placement IT Manager (on/site & remote)- Supporting on-site Director of IT Services- User requests- Client IT task lists- License Management- Asset Tracking & Auditing- Facilitating & attending internal & supplier meetings- Support continuation & development of ongoing IT planSupporting the Planet IT service desk team with:- Ticket logging & resolution- Workflows & Processes- Documentation-… Show more Supporting internal IT functions of the client as the placement IT Manager (on/site & remote)- Supporting on-site Director of IT Services- User requests- Client IT task lists- License Management- Asset Tracking & Auditing- Facilitating & attending internal & supplier meetings- Support continuation & development of ongoing IT planSupporting the Planet IT service desk team with:- Ticket logging & resolution- Workflows & Processes- Documentation- Scheduled Maintenance- Client Communications- Device Build tasksSupporting the Planet IT professional services team with:- Client installation prerequisites- Systems access- Workflows & Processes- Documentation- On-Site & Remote Installations Show less

Cain Rd, Binfield, Bracknell Rg12 1Hl

- Manage a team to support Honda Finance Europe goals and objectives- Manage production support with the 3rd party provider of the core HFE banking system to manage defects, understand impacts and prioritise fixes for delivery- Manage the relationship with 3rd parties & print provider to ensure the correct level of service is delivered and maintained- Manage other external suppliers to ensure production support can be provided efficiently to Users (Internal & External)-… Show more - Manage a team to support Honda Finance Europe goals and objectives- Manage production support with the 3rd party provider of the core HFE banking system to manage defects, understand impacts and prioritise fixes for delivery- Manage the relationship with 3rd parties & print provider to ensure the correct level of service is delivered and maintained- Manage other external suppliers to ensure production support can be provided efficiently to Users (Internal & External)- Responsible for the relationship with the Service Owners and IBM to ensure production issues are dealt with in an appropriate and timely manner- Information gathering, analysis and problem identification- Work with the Test Manager to provide input on release and test plans, which align with business requirements and introduce changes seamlessly for business Users.- Carry out regression testing and manage UAT in conjunction with the business and Test Manager when changes are delivered. Defect management including raising defects, analysis of defects, prioritisation, liaison with external suppliers- Fulfil regular and ad hoc requests for data queries and analysis, which require a level of expertise beyond the business users’. Show less

Unit 4A, Theale Lakes Business Park, Moulden Way, Sulhamstead, Reading Rg7 4Gb

Key Responsibilities: • To be responsible for all areas of the Helpdesk, including staff supervision, ticket allocation and ticket monitoring.• To carry out regular 1-1s of the staff• To proactively identify issues and projects that could improve the resiliency of efficiency of all technical systems.• Act of a Quality Controller for all installations, upgrades etc.• Provide telephone support to telephone and email requests from users.• Resolve support requests, redirect… Show more Key Responsibilities: • To be responsible for all areas of the Helpdesk, including staff supervision, ticket allocation and ticket monitoring.• To carry out regular 1-1s of the staff• To proactively identify issues and projects that could improve the resiliency of efficiency of all technical systems.• Act of a Quality Controller for all installations, upgrades etc.• Provide telephone support to telephone and email requests from users.• Resolve support requests, redirect or escalate to the appropriate member of the support team.• Pro-actively provide information to users on the progress of outstanding support calls.• To deploy PC’s and Servers including new installations and the redeployment of existing equipment.• Inspect tickets that have been completed by the staff and see where improvements could be made.• Ticket chasing, ensure that every ticket if followed up daily.• Project work Show less

Ing Direct 410 Thames Valley Park Drive Reading Berkshire Rg6 1Rh

Key Responsibilities:• Provide 1st Line & 2nd Line support to users in Reading/Cardiff office. Desk visit and phone support. • Active Directory administration.• Exchange 2008 tasks: setting up Mailboxes, Group Mailboxes, Distributions Lists and Rules.• BES 5.0.4 Administration – Activations of devices and users.• Work through the call logging system to complete incoming Requests/Incidents. Make sure that they do not breach SLA’s.• Maintenance of printers and replace… Show more Key Responsibilities:• Provide 1st Line & 2nd Line support to users in Reading/Cardiff office. Desk visit and phone support. • Active Directory administration.• Exchange 2008 tasks: setting up Mailboxes, Group Mailboxes, Distributions Lists and Rules.• BES 5.0.4 Administration – Activations of devices and users.• Work through the call logging system to complete incoming Requests/Incidents. Make sure that they do not breach SLA’s.• Maintenance of printers and replace consumables. • Maintenance of PCs & Laptops. Hardware troubleshooting and upgrades. • Building PC’s images.• MS Office Applications trouble shooting.• Telephony Administration. (Avaya Site Administration 6.0)• General troubleshooting of PC Issues, applications, MS Office. • Mac OS X & iOS Support. Both software and hardware. • Asset Management.• LAN/WAN.• Remote Desktop Support Show less

Toys R Us, Ltd. Geoffrey House Vanwall Business Park Vanwall Road Maidenhead, Be

Key Responsibilities: • Provide 1st line support to users in store and head office.• Administration work in both AD and AS400 system. • Logging calls in the call logging software.• Booking incidents with a 3rd party to visit stores to fix faulty units.• Printer maintenance.