David Headley Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

• Research, troubleshoot and resolve complex technical issues across Procurement and Supply Chain Modules of Oracle’s ERP Fusion Application
• Host customer calls and web conferences to understand issues clients are facing and provide them with the most viable solution for their business
• Communicate with software development teams to ensure software bugs are patched, allowing customers to meet critical business milestones
• Support customers prior to go-live dates to alleviate show stopping production outage issues post go-live for Procurement modules
• Generate internal test cases to reproduce customer business scenarios to debug with development and product management
• Exceed customer satisfaction benchmarks while continually closing 30% more service requests above management expectations

• Managed over 120 food and beverage accounts by negotiating and acquiring delinquencies with clients mid to senior level management teams
• Operated using SAP for handling and managing all client accounts
• Evaluated credit reports, financial statements, payment frequency, and company background to establish suitable credit limits for potential clients
• Collaborated with sales and other levels of management to control exposure of unsecured cash to assure proper application of cash in and outflow
• Solely responsible for returnable packaging dunnage audit and reconciliation of six multinational client breweries totaling over $60M
• Negotiated with customers on aligning payment terms that were in favor of Owens Illinois

• Queried and manipulated raw data from SAP to Excel in order to analyze account history, trends and futures
• Overhauled and streamlined the process of reconciling ASN’s with receipts to reduce amount of credits over the 180 day mark from 200+ to zero
• Negotiated with a client to bring resolution to over 350 chargebacks and remittances on account line items

• Utilized SAP for all business purposes to manage and maintain client sales orders to ensure accurate delivery to alleviate client shut downs
• Monitored inventory levels daily to adequately fulfill clients’ glass container requirements and move glass accordingly
• Collaborated internally to manage client requirements against current production, shipments, and inventory
• Coordinated with demand planning to ensure the presence of glass for customers via forecasted glass schedules