David Headley Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

• Research, troubleshoot and resolve complex technical issues across Procurement and Supply Chain Modules of Oracle’s ERP Fusion Application• Host customer calls and web conferences to understand issues clients are facing and provide them with the most viable solution for their business• Communicate with software development teams to ensure software bugs are patched, allowing customers to meet critical business milestones• Support customers prior to go-live dates to alleviate show stopping production outage issues post go-live for Procurement modules• Generate internal test cases to reproduce customer business scenarios to debug with development and product management• Exceed customer satisfaction benchmarks while continually closing 30% more service requests above management expectations• Develop SQL queries to pull information and pinpoint data corruption issues to quickly resolve critical client issues• Lead and coordinate multiple procurement implementation projects for new clients implementing or transitioning to Fusion ERP• Provide detailed knowledge of the end-to-end process that occurs on the application’s back end to complete the entire procurement process• Direct informational training sessions both internally and externally to consultants and end-users for high demand topics of interest

• Managed over 120 food and beverage accounts by negotiating and acquiring delinquencies with clients mid to senior level management teams• Operated using SAP for handling and managing all client accounts • Evaluated credit reports, financial statements, payment frequency, and company background to establish suitable credit limits for potential clients• Collaborated with sales and other levels of management to control exposure of unsecured cash to assure proper application of cash in and outflow• Solely responsible for returnable packaging dunnage audit and reconciliation of six multinational client breweries totaling over $60M• Negotiated with customers on aligning payment terms that were in favor of Owens Illinois• Coordinated final dispositions of claims with sales and plants to establish prompt and equitable settlements• Queried reports via SAP to analyze trends and accurately forecast incoming cash to determine quarter and year-end incoming cash balance

• Queried and manipulated raw data from SAP to Excel in order to analyze account history, trends and futures• Overhauled and streamlined the process of reconciling ASN’s with receipts to reduce amount of credits over the 180 day mark from 200+ to zero• Negotiated with a client to bring resolution to over 350 chargebacks and remittances on account line items

• Utilized SAP for all business purposes to manage and maintain client sales orders to ensure accurate delivery to alleviate client shut downs• Monitored inventory levels daily to adequately fulfill clients’ glass container requirements and move glass accordingly• Collaborated internally to manage client requirements against current production, shipments, and inventory• Coordinated with demand planning to ensure the presence of glass for customers via forecasted glass schedules