“Confidence in a Connected World”Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,500 employees in more than 50 countries. Symantec Mission is to help consumers and organizations secure and manage their information-driven world. Responsibilities• Partner with national and global customers to provide end-to-end technical engagement and advice• Act as a trusted Advisor to both internal teams and broad customer base in relation to Cyber Security and/or Information Risk & Governance• Conduct initial pre-sales discovery activities, through the full sales lifecycle, to solution deployment and value realisation• Recognise, quality and build new business opportunity pipeline with prospect strategic account targets and existing customer base• Design/architect solutions to match Customer environments and requirements • Facilitate briefings, presentations and live product demonstrations• Work collaboratively with sales teams throughout sales cycle including; qualification, account planning, strategy development, solution recommendations, pricing & negotiation, post sales follow up• Actively build and maintain strong relationships with key clients and contribute to Symantec’s overall success• Design and write technical responses to formal tenders, RFI/RFP’s

ResponsibilitiesI manage information security standards implemented within BSA to comply with the Queensland Government’s Information Architecture Standard on Information Security. Work with System Administrators in the implementation and monitoring of BSA data access, email virus protection, data integrity, spam prevention, filtering, and remote security access. Ensure compliance to the Information Security Policy and Standards of BSA. Work with IS Management and external providers in planning, development and implementation of security policies across multiple platforms. Advise IS Management of potential problems or suggested improvements relating to the support of BSA’s IT Network, Systems and Security. Monitor new projects to ensure that security issues and impacts are considered. Manage projects, including developing briefs and plans, and providing regular project reports to the Manager, Information Services, specifically including Information Security and Information Privacy. Ensuring IT policies, standards, and procedures and contribute to the development of standards and procedures that relate to the security on Information Services facilities at BSA. Administer BSA’s Security Education Program. Provide input into the ICT Strategic Plan and ICT Policy and Standards development on aspects relating information security and associated information security infrastructure.

Coordinated the day to day operations of the BSA IS Helpdesk and System Administrators. Work with IS Management and external providers in defining security frameworks for existing and new systems. Work with IS Management and external providers in planning, development and implementation of security policies across multiple platforms. Work with System Administrators in the implementation and monitoring of BSA data access, email virus protection, data integrity, spam prevention, filtering, and remote security access. Mentor and train operational services staff on potential problems or suggested improvements relating to the support of the BSA’s IT Network, Systems and Security. Assist with the development of project plans including resources, budget and activities. Provide solutions to complex I.S. Operational problems. Ensure IT policies, procedures and other relevant documentation is maintained and kept up to date.

(incl Acting Manager IS)Maintained the operation of the network, software and associated equipment and tools. Ensured the network security and integrity of all system data (eg. Firewall, anti-virus, email, policies etc). Coordinated and resolved network related problems, liaised with external services providers for the provision of services. Reviewed, evaluated and tested new hardware and software proposals to ensure compatibility and integration with existing network. Provided operational support and management of the network. Ensured network standards were developed and observed. Documented, maintained and reviewed a network technical infrastructure and support procedures manual.

October 2002 - July 2003 - Acting Manager ISJuly 2001 - October 2002 - Senior IT OfficerJanuary 2001 - July 2001 - Acting Manager ITJune 1999 - January 2001 - Senior IT OfficerFebruary 1991 – Jun 1999 (7 Years)• Clerk (1 Year, 4 Months)• Information Officer (1 Year)• Processing Clerk (1 Year, 4 Months)• Support Officer (5 Months)• Supervisor (1 Year, 7 Months)• Operations Officer (1 Year)• Acting Manager Licensing (3 Months)