Heath B. Email & Phone Number

Australia

- Oversee all aspects of the store's operations, including sales, customer service, inventory management, and staff supervision- Develop and implement strategies to drive sales and achieve revenue targets- Ensure compliance with company policies and procedures, as well as health and safety regulations- Recruit, train, and motivate staff to provide exceptional customer service and achieve performance goals- Monitor and analyze store performance metrics to identify areas for improvement and implement corrective actions- Build and maintain strong relationships with customers and suppliers to enhance the store's reputation and drive customer loyalty- Manage inventory levels to ensure adequate stock levels and minimize shrinkage- Collaborate with the regional manager and other store managers to share best practices and drive overall company performance- Stay up-to-date on industry trends and competitor activities to make informed business decisions

Australia

🔹 Work with all stakeholders to ensure the safety and security of the prisoners, staff and visitors🔹 Manage prisoners and complete case management activities in accordance with the requirements of offender management practices🔹 Conduct patrols, searches and security related activities ensuring compliance with relevant policies to ensure the security of the environment.🔹 Prepare quality written reports in relation to case files, prisoner assessments and incidents.🔹 Ensure compliance with relevant legislation, policies and procedures. 🔹 Pro-actively build and maintain positive relationships with peers, managers, and stakeholders.🔹 timely reporting of any identified Health and Safety hazards / incidents🔹 Foster, contribute and maintain a positive workplace culture free of any kind of discriminatory behaviour, harassment or victimisation.🔹 Role modelled inclusive and team-focused behaviours

(Franchise Business, Hdf Holdings)

🔹 Delivered high-quality leadership and oversight over business operations, managing up to 10 franchises, and indirectly overseeing a team of up to 1300 staff 🔹 Developing and motivating team performance, leading mentoring and training opportunities to support store growth 🔹 Monitored ongoing adherence to critical standards and legislative requirements for food safety, and OH&S🔹 Delivered optimum quality service standards, driving sales growth and maximising profitability 🔹 Drove process improvements🔹 Cultivated and strengthened strong relationships with key stakeholders, including Operation Supervisors, People and Culture Manager, and Traineeship Manager 🔹 Identified and implemented business development opportunities 🔹 Proactively executed plans to address future business and customer needs🔹 Provided recommendations and strategic plans to drive growth and increase sales 🔹 Role modelled inclusive and team-focused behaviours🔹 Maintained oversight over OH&S requirements, ensuring team continually adhered to procedures 🔹 Developed and monitored the achievement of challenging functional and operational goals 🔹 Constructively resolved workplace conflict and promptly resolving service issues 🔹 Reported directly to the Licensee of the McDonalds franchise 🔹 Led negotiations with contractors to secure preferred servicing and rates𝘼 𝙛𝙪𝙡𝙡 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙖𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 𝙞𝙨 𝙖𝙫𝙖𝙞𝙡𝙖𝙗𝙡𝙚 𝙤𝙣 𝙧𝙚𝙦𝙪𝙚𝙨𝙩.

Mcdonald'S Corporation, Australia

🔹 Provided solid leadership and consultancy support to a group of 38 franchised stores and 10 licensees across metropolitan and regional Victoria 🔹 Harnessed strong background in improving and optimising business performance to lead business support to a group of 38 franchises stores and 10 licensees across metropolitan and regional Victoria. 🔹 Successfully supported 8 out of 11 licensees in improving their store rating to ‘Exceptional,’ performance. Continually ensured KPIs were met, Quality Service Cleanliness visit results were reviewed, and complaint results were considered to improve performance.🔹 Built and nurtured strong relationships with each licensee, supporting improvements to daily operations and standards. Optimised data to support decision-making processes and developed plans to support the execution and uplift of performance.🔹 Received the ‘Outstanding Contributor’ award twice during my tenure within the role for continually exceeding targets.

Mcdonald'S Corporation, Australia

🔹 Performed extensive auditing of restaurants across the southern region including Vic, Tas, SA, NT and parts of NSW🔹 Adopted the business’ matrix of performance to evaluate practice and drive improved standards across the business 🔹 Drove process improvements for streamlined efficiency and operations 🔹 Led regular meetings with the national team🔹 Built and nurtured strong relationships with key stakeholders 🔹 Led the auditing and evaluation of sites across the Southern region, adopting the Short Operations Review document to ensure the 2-to-4-hour visit were conducted effectively. Developed a detailed knowledge of conflict management, empathy and process improvements, managing the standard visit and evaluating store condition and performance.🔹 Optimised the business’ program, improving how meetings were to be followed. This work in improving the program required extensive travel throughout Australia. 🔹 Supported a positive change in culture and business practice, improving processes and offering sound support and advice to sites

Mcdonald'S Corporation, Australia

🔹 Provided high-quality leadership and oversight over 8 stores across the region🔹 Oversaw service quality, leading store performance and operations 🔹 Developed strategic actions plans and succession plans, focusing on creating high performing teams and cultures 🔹 Monitored ongoing adherence to critical standards to meet KPIs🔹 Recognised for strong performance in leading traineeship programs to secure the McOpCo Operations Consultant role, overseeing stores within the area, initially 3 and then growing to 8 stores over the three-year period. 🔹 Spearheaded service quality standards across the region, leading and motivating teams and managers to ensure stores were profitable and successful. 🔹 Led a culture of high-performance, training and mentoring crew to middle management and restaurant management positions. 🔹 Recognised for strong operational oversight in being awarded as an ‘Outstanding Contributor’ twice during my tenure.

Mcdonald'S Corporation, Australia

🔹 Led the delivery of traineeship programs in conjunction with the provider, VECCI 🔹 Oversaw the operations of the traineeship program, growing numbers to support team success 🔹 Developed new and exciting ways to build store numbers 🔹 Cultivated and strengthened strong relationships with key stakeholders, notably VECCI partnership 🔹 Engaged in ongoing communications with Operational Department Heads to evaluate area performance, gaps and opportunities 🔹 Proactively engaged in quarterly meetings, adapting training to suit store needs 🔹 Reported directly to the Traineeships Manager and Head of Training

Mcdonald'S Corporation, Australia

🔹 Led and oversaw daily store operations, managing the delivery of a high-quality customer service experience🔹 Oversaw the training and mentoring of teams ranging from 50 to 130 staff 🔹 Managed staff rostering and delegated duties 🔹 Monitored inventory controls and stocktaking processes 🔹 Led the team and fostered a positive culture 🔹 Adhered to staff management processes, meeting labour budgets and ensuring staff were provided with adequate training to maximise sales 🔹 Harnessed leadership expertise, overseeing the performance and daily operations of stores, maximising store success and ensuring service excellence. Significantly improved store performance and culture across multiple sites 🔹 Drove the maintenance and improvement of standards across the store, focusing on ongoing coaching and development of teams to support strategic and succession plans.

Mcdonald'S Corporation, Australia

🔹 Led and oversaw daily store operations, managing the delivery of a high-quality customer service experience🔹 Oversaw the training and mentoring of teams ranging from 50 to 130 staff 🔹 Managed staff rostering and delegated duties 🔹 Monitored inventory controls and stocktaking processes 🔹 Led the team and fostered a positive culture 🔹 Adhered to staff management processes, meeting labour budgets and ensuring staff were provided with adequate training to maximise sales 🔹 Harnessed leadership expertise, overseeing the performance and daily operations of stores, maximising store success and ensuring service excellence. Significantly improved store performance and culture across multiple sites 🔹 Drove the maintenance and improvement of standards across the store, focusing on ongoing coaching and development of teams to support strategic and succession plans.

Certificate Iv In Retail Management

Certificate Iv In Retail Management

Certificate Iv In Workplace Training And Assessment,

Advanced Diploma In Retail Management