Heath Ewinger Email & Phone Number

Melbourne, VIC, AU

Queen St, Melbourne

TechnologyIdentity and Access Management (IAM)45,000 People Impacted / 34 Countries / $90m programIAM addresses the critical need to ensure appropriate access to resources / systems is available, across increasingly complex technology environments. This security practice is a crucial undertaking for any enterprise, ensuring rigorous compliance requirements.

Melbourne

Frontline Technology Improvement Program$8mil program / 10K+ Impacted Users / 750K+ CustomersResponsible for a one year change program supporting the delivery of numerous technology initiatives, focused on improving the branch experience for staff and customers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change.

Melbourne, Australia

Micro and Small Business Customer Uplift$5mil program / 500+ Internal Users / 500K+ CustomersProgram was focused on growing market share and customer satisfaction across Micro and Small Business segments, impacting branches, contact centres and business bankers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change.

Melbourne, Australia

SmartATM and Self Service Roll-out$5mil program / 3K+ Impacted Internal Users / 750K CustomersProgram introduced SmartATMs and updated Self Service devices across 160 NAB branches. FTEreductions were a key benefit involving workforce transition planning and significant behaviouralchange.Deliverables:> Program Change Planning and Delivery Strategy>.

Key project activities:Payments Transformation - Project Gateway. Global introduction of new SWIFT payments messaging tool and improvements to existing infrastructure.Key Achievements:> Communication lead for planning and delivery to >700 directly impacted stakeholders across 13 cities globally> Administration of 'live'​ cut-over communication tasks across.

Global CRM (Client Relationship Management) Support Consultant  SAP CRM Support & Configuration involving technical application of configuration & enhancements as required to better adapt CRM to meet ADP needs APAC resource for Business Application Communications to internal and external clients Training delivery, documentation, process composition and.

Melbourne, Australia

Pulse FM was a community radio station on the 94.9FM frequency.I was an on air program host for Pulse 95 FM 1998-2002. Holding various on air positions, whilst at university I hosted an afternoon drive show, writing and presenting all content for the show, and providing inner-city groups and people opportunities to showcase their causes and talents.Member.