Heath Ewinger Email & Phone Number

Melbourne, Vic, Au

Queen St, Melbourne

TechnologyIdentity and Access Management (IAM)45,000 People Impacted / 34 Countries / $90m programIAM addresses the critical need to ensure appropriate access to resources / systems is available, across increasingly complex technology environments. This security practice is a crucial undertaking for any enterprise, ensuring rigorous compliance requirements are met. The IAM program consists of numerous technology and business streams, with 280+ resources in Australia, NZ,… Show more TechnologyIdentity and Access Management (IAM)45,000 People Impacted / 34 Countries / $90m programIAM addresses the critical need to ensure appropriate access to resources / systems is available, across increasingly complex technology environments. This security practice is a crucial undertaking for any enterprise, ensuring rigorous compliance requirements are met. The IAM program consists of numerous technology and business streams, with 280+ resources in Australia, NZ, India, and the Philippines.I am responsible for all change strategy, planning, delivery, capability uplift, benefits realisation and communications across the following initiatives:> Securing ANZ by delivering improved Privileged Access Management controls using CyberArk> Imbedding Identity IQ and Oracle Identity Manager platforms to improve the User Access review process for all line managers> Introducing Enterprise Roles across the organisation to enable day 1 access for new hires and role changes > Broadening Self Service User Access capability, enabling people to take ownership of their Identity > Automating and simplifying Identity & Access Management operational controls and governance across ANZ with improved technologyAll change activities delivered are aligned to ANZ’s New Ways of Working (Agile & Cultural) methodology/philosophy. Show less

Melbourne

Frontline Technology Improvement Program$8mil program / 10K+ Impacted Users / 750K+ CustomersResponsible for a one year change program supporting the delivery of numerous technology initiatives, focused on improving the branch experience for staff and customers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Communication Planning and Delivery – program postcards, status reporting… Show more Frontline Technology Improvement Program$8mil program / 10K+ Impacted Users / 750K+ CustomersResponsible for a one year change program supporting the delivery of numerous technology initiatives, focused on improving the branch experience for staff and customers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Communication Planning and Delivery – program postcards, status reporting, engagementmaterials, steering committee packs> Business Readiness Design and Delivery for branch teams> Design of Role Impact Statements for Program Change Resourcing> Monitored Change Delivery and reported on delivered Risks & Issues> Customer Impact Assessments and Benefits Realisation materialsAchievements: > Successfully managed senior leader expectations and awareness of multiple initiatives impacting numerous business units> Successfully pitched program’s key benefits to Investment Committee, securing full programfunding in a reduced spending environment> Successfully imbedded program change governance across numerous Project Managers and Product Owners> Successfully delivered branch readiness materials across 125 branch teams (5 interactions per branch) Show less

Melbourne, Australia

Micro and Small Business Customer Uplift$5mil program / 500+ Internal Users / 500K+ CustomersProgram was focused on growing market share and customer satisfaction across Micro and Small Business segments, impacting branches, contact centres and business bankers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Communication Planning and Delivery – program postcards, status reporting… Show more Micro and Small Business Customer Uplift$5mil program / 500+ Internal Users / 500K+ CustomersProgram was focused on growing market share and customer satisfaction across Micro and Small Business segments, impacting branches, contact centres and business bankers.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Communication Planning and Delivery – program postcards, status reporting, engagement materials, steering committee packs> Completed Training Needs Analysis, Learning Design and Capability Uplift Materials> Business Readiness Design and Delivery for branch teams and bankers> Design of Role Impact Statements for Program Change Resourcing> Monitored Change Delivery and reported on delivered Risks & Issues> Customer Impact Assessments and Benefits Realisation materials> Designed Customer Journey maps> Managed multiple program change resources> Built and managed SME working group from business stakeholders> Designed and delivered team off-sites and panel discussions with small business customersAchievements:> Successful engagement of program change and communication activities to Executive General Manager> Successfully rolled out capability uplift to 450 bankers comprising of new methodology and processes for conversations with customers> Successfully managed SME working group, educating and engaging key stakeholders from impacted teams and business units> Successfully managed and mentored multiple program change resources> Successfully endowed a positive culture and change structure to a geographically diverse.program team (35 people) Show less

Melbourne, Australia

SmartATM and Self Service Roll-out$5mil program / 3K+ Impacted Internal Users / 750K CustomersProgram introduced SmartATMs and updated Self Service devices across 160 NAB branches. FTEreductions were a key benefit involving workforce transition planning and significant behaviouralchange.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Business and Customer Impact Assessments>… Show more SmartATM and Self Service Roll-out$5mil program / 3K+ Impacted Internal Users / 750K CustomersProgram introduced SmartATMs and updated Self Service devices across 160 NAB branches. FTEreductions were a key benefit involving workforce transition planning and significant behaviouralchange.Deliverables:> Program Change Planning and Delivery Strategy> Stakeholder Matrix & Change Adoption heat maps> Business and Customer Impact Assessments> Impacted team surveys to understand drivers and potential resistance> Communication Planning and Delivery – program postcards, status reporting, engagementmaterials, steering committee meetings> Ran program showcases, Kanban boards, and other agile communication strategies> Completed Training Needs Analysis, Learning Design and Capability Uplift Materials> Business Readiness Design and Delivery> Monitored Change Delivery and reported on delivered Risks & Issues> Benefits Realisation Assessment materials> Designed Customer Journey maps> Managed multiple program change resources> Built and managed SME working group from business stakeholders> Transition to BAU of program learning and support materials> Post Implementation Review and Program Shutdown activitiesAchievements:> Successfully managed numerous challenging internal and external stakeholders through a fast moving and complicated implementation schedule> Successfully completed nation-wide business readiness campaign, involving 160 brancheswith twelve readiness/communication activities per branch> Successfully designed and delivered large cultural and behavioural change for customers and staff> Successfully shared program plan and delivery approach using showcase sessions for over 100 key decision makers and stakeholders> Successfully managed four person learning team, delivering behavioural and capability uplift across all impacted branches Show less

Key project activities:Payments Transformation - Project Gateway. Global introduction of new SWIFT payments messaging tool and improvements to existing infrastructure.Key Achievements:> Communication lead for planning and delivery to >700 directly impacted stakeholders across 13 cities globally> Administration of 'live'​ cut-over communication tasks across 6 phased weekend releasesNextGen Readiness - Group Business Services. Introduction of a… Show more Key project activities:Payments Transformation - Project Gateway. Global introduction of new SWIFT payments messaging tool and improvements to existing infrastructure.Key Achievements:> Communication lead for planning and delivery to >700 directly impacted stakeholders across 13 cities globally> Administration of 'live'​ cut-over communication tasks across 6 phased weekend releasesNextGen Readiness - Group Business Services. Introduction of a multi staged Oracle technology transformation.Key Achievements:> Business Impact analysis and documentation for significantly changed 'as is'​ vs 'to be' systems/processes Show less

Global CRM (Client Relationship Management) Support Consultant  SAP CRM Support & Configuration involving technical application of configuration & enhancements as required to better adapt CRM to meet ADP needs APAC resource for Business Application Communications to internal and external clients Training delivery, documentation, process composition and notification of tool enhancements (for internal & external clients) Responsible for assisting ADP Pre-Sales team in… Show more Global CRM (Client Relationship Management) Support Consultant  SAP CRM Support & Configuration involving technical application of configuration & enhancements as required to better adapt CRM to meet ADP needs APAC resource for Business Application Communications to internal and external clients Training delivery, documentation, process composition and notification of tool enhancements (for internal & external clients) Responsible for assisting ADP Pre-Sales team in presenting, demonstrating & providing Communications related to CRM tool as value add-on for potential new clients Responsible for leading internal project roll-outs related to various ADP tools within APAC 2001-2005 Payroll administrator for Australian, NZ & Asian organisations. Show less

Melbourne, Australia

Pulse FM was a community radio station on the 94.9FM frequency.I was an on air program host for Pulse 95 FM 1998-2002. Holding various on air positions, whilst at university I hosted an afternoon drive show, writing and presenting all content for the show, and providing inner-city groups and people opportunities to showcase their causes and talents.Member of executive committee responsible for introducing new marketing initiatives and developing membership base. In 2002,… Show more Pulse FM was a community radio station on the 94.9FM frequency.I was an on air program host for Pulse 95 FM 1998-2002. Holding various on air positions, whilst at university I hosted an afternoon drive show, writing and presenting all content for the show, and providing inner-city groups and people opportunities to showcase their causes and talents.Member of executive committee responsible for introducing new marketing initiatives and developing membership base. In 2002, the Australian Broadcasting Authority granted the 94.9FM frequency to JOY FM - at this point the station disbanded. Show less