Heath Fields Email & Phone Number

Develop and implement sales plan that integrates strategies and plans of existing business and defines key areas of growth.Sell direct as well as develop and sell through channel partners.Responsible for developing sales relationships with equipment providers and chip manufacturers involved in the network storage space.Focusing on PCIe/NVMe solutions for storage and adjacent markets like automotive, ISPsAchieve revenue targets while maintaining quality standards, controlling expenses and working capital.Provide input to Product Marketing, Engineering, and Operations teams to help direct the development of new products that reflect market trends and customer needs.

San Jose, Ca

Manage global support (Tiers 1-4)PCIe/NVMe troubleshooting and training for chipmaker, server, and drive industry groups from 1-300, from Director level to frontline distributors and developers.Produce original Support and Marketing media (text/web/video).Reduced average Support response time from days to minutes, preserving 1M+ in repeat-customer annual revenue.Solicited, aggregated, and managed customer needs to generate new product requirements.Customers include Dell, Google, HP, Intel, Micron, Microsemi, Oracle, Samsung, Seagate, Supermicro, Toshiba, Western Digital.

San Jose, Ca

Product Management, including Pre- and Post-Sales Support and Marketing, for SerialTek's industry-leading mass storage protocol (SAS/SATA, PCIe) Analyzers. Key responsibilities:- Customer support and account management- Channel sales management- Product management- Internal and customer-facing technical support- Field Application Engineering (FAE)- Marketing across all media (print, web, social, etc)- Managed Agile firmware and software teams

Foster City, Ca

Coordinate Field Engineer, Partner, Support, and Customer Service teams in complex sales.Point-of-Contact for accounts of all sizes.On-site and remote sales support.Leverage productivity tools to increase efficiency and revenue.

Sunnyvale, Ca

Performed high voltage, power, and mixed-signal analysis of failed units.Wrote algorithms to analyze signal waveforms for energy content.Authored official reports of findings and repair recommendations.Formal demonstration of results and new test/repair procedures.Team returned component reliability to target levels.Analog and digital design of follow-on unit.

San Jose, Ca

Handled time critical shipping/receiving situations with accuracy.Supervised and trained heavy equipment operators with excellent safety record.Customer focused sales approach increased revenue and customer base.Developed electronic inventory/point-of-purchase database.

San Jose, Ca

Sales and support of leading-edge parallel and serial storage bus analyzers.Managed company website and produced an effective internet presence.Authored manual for ISO-9001 certification.

Bachelor Of Science (Bsc), Electrical And Electronics Engineering

Education record