Heath H. Email & Phone Number

Atlanta, Georgia, United States

Alpharetta, Georgia

Translate and explain complex technical information to customers and clients, demonstrate how a product and/or configuration change can solve specific problems. Work with team members, sales, engineering, and customers to troubleshoot implementation and deployment issues with builds and configurations. Create new and update existing software builds and configurations. Test and validate builds for customer deployment. Generate and disseminate instructions for deployments. Develop and maintain training materials for new processes and systems as well as hosting training seminars with other departments and customers. • Identify and coordinate processes for version management, system build, backup and recovery, archiving, and change management across multiple platforms and departments.• Plan and implement estate-wide software updates. • Oversee baseline configurations, modifications, and updates for customer applications.• Assist in the development, implementation, and training for internal and external facing software and programs.• Support and facilitate auditing and reporting to multiple departments.• Plan detailed presentations that show clients product information, benefits, and instruction.• Advise customers on how best to use the products or services provided

Redmond, Wa

Collaborate with local and regional government agencies, product vendors, and other team members to create and update policies and procedures as well as secure permits and licenses. Through streamlining company processes and procedures, thousands of dollars and hundreds of man-hours per year have been saved. By continuously reviewing and revising training materials and company procedures, additional labor and cost savings have been realized through the creation of Excel spreadsheets, Excel based calculators, forms, and documents utilizing Adobe Acrobat, MS Office Suite, Movie Maker, Corel Paint Shop Pro, as well as other software. • Developed and maintain in-house database for project tracking and information retrieval.• Enlist Excel spreadsheets for project and sales status tracking.• Design and create customer facing proposals, contracts, and request forms. • Create project submittal documentation to contracted customers to their specification for approval and review.• Conceptualize and render heating and air conditioning designs for customer review, permit procurement, and installation of the equipment utilizing AutoCAD.• Responsible for the acquisition of mechanical and electrical permits through document submittal processes, meetings, discussions, and negotiations with jurisdictional reviewers and representatives.• Track and communicate the status of project permit review processes and project progression to management, administration, service, and installation departments via email, phone contact, in person meetings, and text message.• Create custom end-user electronic project closeout documentation and training programs.• Train customers on use of wireless building control systems.• Designed, implemented, and administer credit card payment acceptance process for over 20 mobile devices using PAYware Mobile and PAYware Connect.

Bellevue, Wa

With limited personnel resources, all store operations (including hiring, training, scheduling, inventory, merchandising, maintenance, and communications with mall management) was my responsibility. Through creating individualized training programs, arranging in-store events, and maintaining communications with collector level customers, a 15% increase in sales was realized.• Reviewed employment applications, interviewed potential staff candidates, hired staff, disciplined staff, and terminated employment of staff. • Created staff work schedules.• Assured employment payroll through time clock verification.• Audited register closing and opening balances to maintain zero loss through theft.• Coordinated, organized, and hosted instore product launch parties and themed events.• Responsible for all aspects of store operations.

Grants Pass, Or

Created and maintained a database that allowed eight loan collectors to recover over $5 million annually from over 3k bounced checks per month from over 65k customers that paid with insufficient funds and contributed to a total loan portfolio in excess of $5 billion. • Created and maintained a database that imported data on an excel spreadsheet and populated daily work load for eight collectors in two office locations.• Contacted debtors and provided information regarding loan consolidation and loan rehabilitation.• Skip-traced debtors, initiated first demand, and entered debtors into repayment programs using proprietary software.

Oregon And Washington

I was responsible for new applicant screening and new employee orientation sessions. Additionally, my duties included training new and existing employees on company policies, departmental procedures, sexual harassment policies, worker’s compensation insurance, diversity training, as well as planning and hosting product knowledge seminars with companies for our employees and the public.• Coordinated facility acquisition and vendors in creating employee and customer facing product knowledge seminars and events.• Developed and implemented training programs for new and existing employees.• Presented training programs to groups of employees and customers.• Updated, maintained, and revised training documents and protocols.• Filled in for store management when they were not on premises.