Heath H. Email & Phone Number

Atlanta, Georgia, United States

Alpharetta, Georgia

• Translate and explain complex technical information to customers and clients, demonstrate how a product and/or configuration change can solve specific problems. Work with team members, sales, engineering, and customers.
• Identify and coordinate processes for version management, system build, backup and recovery, archiving, and change management across multiple platforms and departments.
• Plan and implement estate-wide software updates.
• Oversee baseline configurations, modifications, and updates for customer applications.
• Assist in the development, implementation, and training for internal and external facing software and programs.
• Support and facilitate auditing and reporting to multiple departments.

Redmond, WA

• Collaborate with local and regional government agencies, product vendors, and other team members to create and update policies and procedures as well as secure permits and licenses. Through streamlining company.
• Developed and maintain in-house database for project tracking and information retrieval.
• Enlist Excel spreadsheets for project and sales status tracking.
• Design and create customer facing proposals, contracts, and request forms.
• Create project submittal documentation to contracted customers to their specification for approval and review.
• Conceptualize and render heating and air conditioning designs for customer review, permit procurement, and installation of the equipment utilizing AutoCAD.

Bellevue, WA

• With limited personnel resources, all store operations (including hiring, training, scheduling, inventory, merchandising, maintenance, and communications with mall management) was my responsibility. Through creating.
• Reviewed employment applications, interviewed potential staff candidates, hired staff, disciplined staff, and terminated employment of staff.
• Created staff work schedules.
• Assured employment payroll through time clock verification.
• Audited register closing and opening balances to maintain zero loss through theft.
• Coordinated, organized, and hosted instore product launch parties and themed events.

Grants Pass, OR

• Created and maintained a database that allowed eight loan collectors to recover over $5 million annually from over 3k bounced checks per month from over 65k customers that paid with insufficient funds and contributed.
• Created and maintained a database that imported data on an excel spreadsheet and populated daily work load for eight collectors in two office locations.
• Contacted debtors and provided information regarding loan consolidation and loan rehabilitation.
• Skip-traced debtors, initiated first demand, and entered debtors into repayment programs using proprietary software.

Oregon And Washington

• I was responsible for new applicant screening and new employee orientation sessions. Additionally, my duties included training new and existing employees on company policies, departmental procedures, sexual harassment.
• Coordinated facility acquisition and vendors in creating employee and customer facing product knowledge seminars and events.
• Developed and implemented training programs for new and existing employees.
• Presented training programs to groups of employees and customers.
• Updated, maintained, and revised training documents and protocols.
• Filled in for store management when they were not on premises.