Heather A. Email & Phone Number

Oversee preparation and approval of all financial reporting materials and metrics for the management teams and owners. Liase with insurance brokers to obtain coverage and all financial and insurance auditors for periodic audits. Ensure internal controls are in place. Manage the accounting, operational and payroll system installations for acquisitions and ongoing maintenance of existing properties. Drive annual financial planning process and ongoing forecasting. Ensure compliance with all financial and legal obligations, including registrations with all State and Federal entities for new acquisitions. Identify, manage and mitigate financial and operational risk through process improvement.

Lead a team of Staff Accountants in all the day-to-day accounting functions for a portfolio ofhotels. Lead & coach the property management teams in developing the annual budget and monthly forecasts for eachhotel. Analyze month-end reports for areas of improvement and create cash flow forecast for owners. For all new acquisitions, take all historical data, analyze and enter into current accounting systems. Implement & configure the payroll platform for all new hotels, including tax account creation and setup. Support all Human Resource Managers to ensure legal compliance in all wages paid and accurate financial reporting along with facilitating any configuration changes needed. Perform full month-end close for the managementcompany as well as ad-hoc reporting requested by Executives.

Provide bookkeeping, payroll and accounting services to 25+ small local businesses. Meet each customers varying expectations and timelines. Understand many different types of businesses to report information in a relevant manner to the customer.

Assisted in conversion to a standardized industry Chart of Accounts among all managed properties to enable consolidated financial reporting. Assist in payroll system setup for new properties. Assist in creation of an annual operational budget for all properties in the portfolio. Develop Excel models to ensure that the General Managers have tools to guide them to the strongest financial outcomes. Perform all staff accountant functions for the management company, including processing bi-weekly payroll.

Successfully led the implementation of a new payroll system for three hotels; including training a staff of 25 managers. Control departmental spending according to established operating budgets to maintain desired profit margins. Create and enforce all financial policies to achieve the company’s goals. Prepare monthly Profit and Loss statement with commentary for the corporate Director of Finance. Continue all Finance Manager duties as described below.

Prepare the Daily Revenue report each day, accurately recording all financial and revenue transactions from the prior day. Assist in the month-end processing and post journal entries from the Director of Finance. Supervise and train a staff of two employees in accounts payable and receivable. Ensure that other department managers are adhering to all financial policies. Prepare and process weekly payroll for two hotels.

Prepare client bills ensuring accuracy against written contracts. Collecting payment within terms and following up on past-due invoices. Answer all guest and vendor questions about their accounts. Distribute weekly all invoices for review by department managers, then enter in the accounting software. Print and prepare weekly check run for signatures from Director.

Manage and train a staff of 12 bellman, front desk agents and night auditors to ensure full compliance with all brand standards. Handle all guest service complaints as needed, also including following up with past complaints to ensure exceptional service. Create weekly departmental schedules according to revenue forecasts.

Efficient and courteous check-in and out of guests, provide concierge services, and act as telephone operator. Provide new employees with a full training program, including that of the hotel’s culture and standards, as well as operational tasks.