Heather Aaron Email & Phone Number

Remote

* Developed and managed high-performing Facebook & Instagram ad campaigns to achieve brand awareness, generate leads, and drive sales.* Provided comprehensive services, including VIP Strategy Sessions for goal definition, budget planning, audience targeting, and messaging development.* Conducted in-depth Ad Account Audits to analyze technical setup, assess past campaign performance, align goals with objectives, plan budgets, and optimize landing pages/funnels.* Mentored clients through Meta Ads Mentorship with weekly group coaching and personalized support to maximize campaign performance.* Stayed at the forefront of emerging digital marketing trends and strategies.

Remote

* Organic social media management* Email marketing* Wix website design* Canva graphics creation* Email and calendar management

Remote

* Virtual assistant training, counseling, and mentoring* Payroll management* Contract preparation

Remote

* Provided end-user support via telephone, email, and e-chat.* Analyzed, diagnosed, and resolved issues with wireless device operating systems and applications.* Resolved and handled the timely closure of P1 – P4 trouble tickets and service requests within the scope of the Service Level Agreement (SLA) and consistently meeting or exceeding team goals.* Developed and distributed work level instruction documentation, including all procedures and process flows for the team.* Facilitated resolution of external supplier issues.* Produced and presented scheduled and on request progress reports for clients and internal teams; i.e. service desk, site support, and server teams.* Liaised between clients and internal teams to troubleshoot and quickly resolve issues, ensuring the timely and successful delivery of our solutions.* Communicated with all levels of management including C-level executives.* Established relationships with wireless carriers; e.g. Dell, Compucom, AT&T, Sprint, Verizon, Optus (AU), Bell Mobility and Rogers (Canada), and EE (UK).

Bridgewater And Somerset, Nj And Remote

* Created quotes, purchase orders, and tracking records.* Released purchase orders to suppliers and monitored delivery.* Facilitated resolution of external supplier issues.* Managed the procurement of PCs and wireless devices for a monthly Technology Refresh Project, consisting of 500-1000+ orders per month.* Monitored stock of available on-site equipment in 200+ offices, redeploying assets as needed to end-users, thereby reducing the overall cost of new equipment.* Liaised between clients and internal teams to troubleshoot and quickly resolve issues, ensuring the timely and successful delivery of our solutions.* Established relationships with computer hardware & software suppliers; e.g. Dell, Compucom, etc.* Trained new hire employees.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Theta Phi Alpha

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies