Heather Ali Email & Phone Number

Markham, Ontario, Canada

Quality Coordinator supporting all activities related to the development, implementation, maintenance, performance evaluation and continuous improvement of Morrison Hershfield’s ISO certified quality management system. Focus on policy and procedure change control management and supporting the planning, scheduling, communicating and implementing of internal audits across 18 offices, including the closeout of non-conformances. Worked with Human Resources - Talent Management - to develop a training module for the newly implemented quality management system platform.Key knowledge areas include ISO 9001:2015, auditing techniques, root cause analysis, document control and records management, Camtasia software.Provided administrative support during the implementation of the 2020VISION corporate strategic plan.

Markham, Ontario, Canada

Project Coordinator for Morrison Hershfield’s Quality Assurance Program with a focus on supporting the improvement of the program’s policies and procedures and the finalization of key program documents resulting in the program achieving ISO 17024:2012 certification. Key knowledge areas include ISO 17024:2012, auditing techniques, root cause analysis, document control and records management.Performed document quality control on the Metrolinx Electrification project to ensure deliverables met the requirements of the project’s quality management plan prior to submission, working with project discipline leads to achieve compliance if requirements were not met.Provided administrative support on the VivaNEXT Yonge Street Rapidway project by scheduling, attending and minuting meetings including recurring internal Morrison Hershfield design meetings, RapidLINK design meetings, YRTCC property meetings and owner meetings.

Markham, Ontario, Canada

Provided administrative support to the Infrastructure department including 3 managers a vice-president and 25+ project managers and engineers. • Populated proposal templates with information as it became available, verified that requirements were addressed within the proposal, prepared the submission and arranged delivery prior to deadline. Completed filing of various records, signoffs and final proposal document.• Scheduled meetings and conference calls with both internal and external project team members and clients, prepared PowerPoint presentations, distributed materials in advance of the meeting, recorded minutes of meeting, arranged for catering and ensured set up and clean up of meeting space. • Reviewed, formatted and edited design specification documents for numerous infrastructure projects.• Assisted with scanning and copies of documents (small and large productions), maintained paper and electronic files, cataloged project files and records for off-site storage ensuring their accessibility.• Responsible for ordering and maintaining department office supplies, checking delivery against invoice and following up on backordered items.