Heather Alosaimi Email & Phone Number

Chicago, Il, Us

Lake Forest, Illinois, United States

• Provide strategic leadership for the management and delivery of Digital & eCommerce solutions within Abbott’s Digital Technology Services organization.• Responsible for 300+ external Abbott websites including Abbott.com, and 28 eCommerce websites servicing NA, EMEA, APAC, LATAM, and MENAP, which generate over $1.2B annually with 20% YoY growth.• Set strategic direction for the organization and implement best-in-class enterprise solutions in support of the Digital and D2C/B2B channel needs across divisions.• Manage a $60M budget annually with 500+ employees and partner resources globally to deliver on divisional demand and strategic differentiators. • Streamlined operations leveraging automation across portfolio reducing operational expenditure by $1M annually in 12 months while significantly improving customer service and building trust.• Sponsored cross-divisional atomic design system to provide a consistent service offering while allowing creative flexibility across brands.• Championed innovative approach to addressing eCommerce growth reducing repetitive feature development, commercial needs, and total cost of ownership.• Proactively partner with both corporate functions, and commercial divisions to develop service capabilities that deliver business value and reduce time to market.• Lead the Consumer/User experience function with a focus on design thinking and design operations to enable our business with industry leading solutions that consumers desire.• Transforming the organization from traditional waterfall projects to product based agile delivery teams providing unparalleled transparency and value to the business on the progress of their demand.•Responsible for the entire application lifecycle, including requirements, software engineering, ongoing support & operations, enhancement requests, delivering solutions that are secure by design, while remaining complaint with our Software Quality Assurance regulations.

Lincolnshire

• Technology Director in Aon’s Human Capital Solutions Data and Analytics organization, focused on delivering sophisticated, modern, and user-friendly products which allow clients to analyze Rewards data across our Retail/E-Commerce, Media, Manufacturing, Life Science/Pharma, Financial and Insurance sectors seamlessly and on demand.• Manage, coach and mentor senior IT leadership responsible for product development, application support and migration of legacy platforms reducing our overall operating and expense model.• Maximize throughput by motivating and mobilizing software engineering teams consisting of over 125 colleagues in our global development centers who build and enhance products supporting over $250M in revenue annually.• Trusted leader focused on removing impediments and responsible for delivering products built on a scalable and flexible architecture in support of comprehensive advanced analytics of our Rewards data making it easier for our clients and increasing our value proposition in the market.• Partner with Product Owners and Executive business leadership to build and deliver against strategic roadmaps focused on business capabilities to meet our growth and profitability targets.• Collaborate with Enterprise Architects and Solution Architects to design solutions in support of strategic market differentiators for our analytics solutions focusing on emerging data ingestion, transformation, modeling, and visualization offerings using predictive analysis, geolocation, and competitive analysis.• Streamlined engineering and deployment processes leveraging XP, automation testing and a continuous integration and continuous delivery pipeline.• Handle all aspects of ongoing evaluation and adjustments to staffing models and recruiting via strategic vendors, contract, and direct hires to ensure appropriate team sizes for demand.

• Managed a global team comprised of Business Analysts, User Experience Architects and Web Designers who supported our producer facing technologies across 40-50 concurrent projects.• Built and maintained solid relationships with each team member allowing open and honest communication, direct feedback and inspiring an environment of trust.• Drove several process improvement initiatives including the transition from Waterfall to Agile delivery, coaching and training product owners and business analysts on user story creation, integration of the testing organization into the Agile sprint cycle, usage of SCRUM ceremonies, leveraging burn down charts and SCRUM boards to dictate project status and upward communication and education of Agile principals to executive leadership.• Participated in contextual interview sessions with UX practitioners and incorporated feedback into project deliverables.• Accelerated the Producer Visit initiative placing a formal process around scheduling, capturing feedback, communicating feedback, prioritizing pain points and relationship building with our Agency force.• Dedicated significant time to individual and personalized career development discussions and planning with direct reports.

• Responsible for Program Management of the Allstate Basic Term, GoodForLife, and the Life & Annuity Workflow System replacement programs; including establishing new relationships with business, peers and senior management; budget monitoring and forecasting; program level statusing; schedule building; issue escalation and resolution and governing all projects within the program for adherence to project governance standards.• Worked with executive and senior leadership to identify program priorities as well as development and alignment of program goals.• Leveraged lessons learned from previous programs & projects for creation of a very thorough change management plans designed to lessen impact of change on the end users.• Consistently identified areas of continuous improvement by eliminating redundancies within our processes.• Responsible for obtaining funding approval from Executive leadership.

* Responsible for maturing the project management practices across the technology and business teams* Instituted the utilization and provided training of MSP to identify tasks, milestones, dependencies and estimates in order to deliver project and program schedules* Established accountability among project managers for weekly deliverables, utilization of tools & adherence to process* Built relationships with key leaders to facilitate open and honest communication and develop a line of sight and strong partnership with the business* Participated in monthly budget monitoring and forecasting sessions with Senior Leadership

* Led discovery sessions and program planning for migrating Allstate’s Life & Annuity New Business from their existing FileNet workflow tool to Automated Work Distributor (AWD)* Worked with executive and senior leadership to obtain funding approval of $10M, identify program priorities as well as development and alignment of program goals* Developed communication materials and facilitated steering committee meetings with executive and senior sponsorship* Worked with procurement to identify, refine and negotiate vendor partnership and obtain approval on SOW* Main point of contact for vendor engagement, issue escalation and invoice management

* Managed a 16 month multi million dollar development effort that included a 30 person offshore team* Facilitated communications between onshore and offshore resources until requirements and expectations were clear and actionable* Managed onshore resources throughout each phase of the project lifecycle ensuring project milestones were met within our aggressive timelines while holding team members accountable for following standards and processes* Communicated to the project sponsor and necessary leadership potential slips in schedule, risks, resource constraints and mitigation tactics* Worked directly with product manager to ensure all changes to scope and timelines were in line with the product roadmap and delivery times* Assisted the corporate business sponsors to ensure PCI compliance and built policies to handle sensitive information, reducing the liability for storing and working with personally identifiable information* Safeguarded team morale by identifying and addressing communication issues, roadblocks and mismatched expectations

• Designed and developed a Reporting Services based sales reporting tool to help identify potentially fraudulent orders reducing bad debt for the company• Used Report Manager utility as an access point for Credit and Collections to view and download these reports• Developed a T-SQL based utility to capture the movement of orders across data structures on the Mainframe• Developed SQL Server DTS packages to monitor and schedule Order Status processes• Mentored peers in C# and participated in their code reviews• Streamlined the processes of existing applications to enhance stability and reduce processing time

• Developed an online greeting card solution for web based clients such as Hickory Farms, Godiva, and Cigar.com• Worked with a team to develop a customizable windows based Compensation Management/CRM application (Prowess) for direct sales companies such as The Pampered Chef• Leveraged IBuySpy Portal to develop a web portal application that allows Prowess users to view and maintain their personal data• Designed and developed a web based sales reporting tool (Business Barometer) for use with Prowess to report sales information for different levels of users while managing project from conception to rollout including database design and application architecture• Key technologies used include C#, ASP.NET, ADO.NET, XML, XSLT, T-SQL, VB6, ASP, Crystal Reports

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Science, Computer Information Systems

Activities and Societies: Member of Epsilon Delta Pi National Honor Society for Computer Science