Heather Atkinson Email & Phone Number

• Professionally handle customer inquiries by phone and email, identifying and escalating priority issues to managemento Ensure that all orders are processed daily and appropriate follow-up information (i.e. shipping confirmation) is provided in a timely mannero Follow all documented processes and workflows to enhance the customer experience and build sustainable relationshipso Identify customer needs/questions, clarify information, and provide solutions and/or alternatives, engaging with other teams as necessaryo Resolve account collection issues, escalating to management and/or finance as necessaryo Provide quotes to customers based on standard pricing tierso Keep customer accounts current by updating databases during and after calls or emails• Process orders and manage requests by distribution partners• Uncover business opportunities at current and prospective accounts through internet searches and by making phone calls• Identify cross-selling opportunities at current accounts and work with management and/or the sales team to close new business• Act as a customer advocate throughout the organization in communication with other teams

Portrait & Nature Photography

Blacksburg, Virginia

Blacksburg, Virginia

Blacksburg, Virginia

*Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees *Communicating job expectations*Enforcing policies and procedures*Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews*Implementing production, productivity, quality, and customer-service standards*Resolving problems*Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement*Monitoring food presentation and service*Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges.*Publicizes the restaurant by designing and placing advertisements*Responsible for all social media and graphic design*Encouraging local businesses to hold social events at the restaurant.*Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues*Responsible for all off site catering events (festivals, weddings, corporate events, etc)

Greensboro, North Carolina

Positions held : Supervisor of Restaurant, Beverage Cart Supervisor, Server in fine dining & cafes, Bartender.Assists in all food & beverage outlets .Responsible for providing excellent customer service and a four diamond experience. Assists servers & bartenders with customers, complaints, voids, etc. Responsible for making large money deposits, tipping out servers, proper paper work & inventory on daily & weekly basis.Knowledge of Micros system, Open Table.

Responsible for recruiting & retaining Adult Ed students in a 4 county radius. Official GED test examiner for New River Valley. Photographer for department marketing & graduation photos. Responsible for evaluating instructors each semester to ensure course criteria & student needs were being met.

Associate Of Arts And Sciences (A.A.S.), Photography

General Education Diploma