Heather B. Email & Phone Number

Gaithersburg, Md

• Coordinated and presented water quality monitoring trainings to diverse audiences• Developed outreach materials, such as blog posts and fact sheets• Participated in meetings focused on the expansion of the Save Our Streams Program and the creation of the Clean Water Hub database• Edited the Save Our Streams water quality monitoring program to reflect a more rigorous protocol through the creation of a Quality Assurance Project Plan, written knowledge tests, and habitat assessment• Researched and analyzed alternative methods for volunteer chemical monitoring—pH, nitrate, phosphate, dissolved oxygen, and chloride• Designed and implemented my own capstone project leading a stream cleanup and monofilament recycling station install on the Izaak Walton League of America headquarters property. Includes a grant application, drafting a budget, running a team of over 70 volunteers, and developing a maintenance plan.• Certified Save Our Streams and Virginia Save Our Streams water quality monitoring trainer

Hyattsville, Md

• Assisted the Federal Emergency Management Agency’s National Flood Insurance Program with claim files support and high-level reporting activities• Managed over 5000 Special Allocated Loss Adjustment Expenses (SALAEs) files through document management, data entry, filing, and analysis• Prepared all written communication and responded to all inquiries about SALAEs from Write Your Own companies and FEMA NFIP staff• Produced, quality assured, and distributed all Weekly Status Reports and monthly reports• Drafted, edited, and distributed internal desktop procedures and Standard Operating Procedures• Assisted FEMA with disasters through travel, customer service, and secretarial support of the Flood Response Office, as well as the completion of reports and Random Claims Quality Checks

Greater Denver Area

• Assisted the Federal Emergency Management Agency with disaster preparedness, mitigation, response, and recovery activities• Assisted with the establishment, logistical support, creation and dissemination of outreach material and information at Ready Campus Events• Recorded and disseminated meeting notes focusing on key takeaways, next steps, and research needs• Recruited for AmeriCorps NCCC through the coordination of tabling events and presentations through the United States• Communicated with a multitude of FEMA divisions to coordinate the collection and accuracy of information and data about critical issues related to disaster impacts• Assisted FEMA Region VIII Mitigation Division with Environmental and Historic Preservation, through the review of Environmental Assessments and the drafting of Notice of Availabilities

Chestertown, Md

• Used ArcGIS software to produce maps representing areas of high crime and/or impaired driving accidents within the state of Maryland.• Corrected and organized addresses for the Maryland Police Department.• Applied spatial data to Maryland imagery from the 1800s and early 1900s.