Acted as a key liaison between customers, field services, and management to ensure project successOrganized and tracked non-compliant orders, ensuring timely resolutionCoordinated with internal and external stakeholders to facilitate project-related activitiesUtilized Citrix software extensively for project managementProficient in working with Visual manufacturing programManaged engineering documents to ensure accuracy and accessibilityEngaged in extensive problem-solving with diverse customer basePrepared and delivered detailed daily, weekly, and monthly reportsPlayed a pivotal role in employee relations, including conducting job interviews and screeningsImplemented highly efficient workflows to improve operational effectivenessConducted site visits and bid-walks to secure future projectsManaged deadlines and coordinated team activities to meet program/project objectivesReviewed engineering drawings and specifications for accuracy and complianceMonitored job progress to ensure timely delivery of deliverables to customersCreated and maintained various spreadsheets for reporting and tracking purposesOversaw invoice requests and job costing to maintain project profitability

 Provide support to project teams in configuring and base-lining project items.  Prepare configuration documentations and maintain Configuration Management (CM) database.  Review and recommend improvements to existing CM processes.  Maintain data quality, integrity and security of CM database.  Schedule audits on CM database and assist in implementing audit recommendations.  Develop security guidelines to avoid unauthorized damage or usage of project items  Work with configuration teams in development and enhancement of CM tools.  Assist in management, maintenance and automating of CM tools.  Maintain proper version controls of software deliverables.  Oversee the delivery of software applications in test and deployment environments.  Analyze configuration issues and propose appropriate resolutions.  Prepare configuration documentations and maintain Configuration Management (CM) database.  Review and recommend improvements to existing CM processes.  Maintain data quality, integrity and security of CM database.  Schedule audits on CM database and assist in implementing audit recommendations.  Develop security guidelines to avoid unauthorized damage or usage of project items  Work with configuration teams in development and enhancement of CM tools.  Assist in management, maintenance and automating of CM tools.  Maintain proper version controls of software deliverables.  Assist the delivery of software applications in test and deployment environments.  Analyze configuration issues and propose appropriate resolutions.