Heather Battick Email & Phone Number

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

The support position is the voice of Focus when a client calls and is often the first line of communication when the district is reporting an issue. This position requires monitoring tickets, answering phone calls, working with QA and programmers, coordinating and collaborating with account executives, supporting project team implementations, and/or senior.

Safety Harbor, FL

Safety Harbor, FL

Based on my ability to clearly communicate to our clients as well as within the team, and my excellent knowledge of our product, I was asked to join the software engineering team as a liaison between support and development. This included fairly diverse responsibilities with aspects of product management, project management, tier 2 customer support and.

Safety Harbor, FL

In this position, I used my education and customer service background to train our clients in best practices using the email system. Though I had little technical experience at first, I quickly learned and excelled through interaction with our engineering team and dedicated self-study. In less than a year, I began serving an increasing need for more.

I began working at Sweetbay in high school, and remained there through college, working my way into management. In all of my roles, I exemplified customer service as I taught others how to show empathy, kindness, and care to each of our customers. Specific responsibilities included:- Responsible for the total store in the absence of the Store Manager and.

- Assist Customer Service and Sales Manager with their duties. When the CSSM was off or on vacation, step into that role.- Assist in scheduling, performance counselling, maintain sales conditions, assist customers throughout various aspects of their shopping experience.- Cashier, bag, run customer service desk as needed.

Bachelor Of Science (Bs), Exceptional Student Education

Associate Of Arts (Aa), General Studies