Heather Baxter Email & Phone Number

Walnut Creek, California

E-Commerce - Manage all consumer relationships. Day-to-day management of Shopify environment. - Proficient in Shopify and other apps (Bold, Judge Me and ShipWorks) in the E-commerce platform. - Analyzed sales and created upsell opportunities resulting in increased sales by 80%. - Responsible for weekly reports for the leadership team providing consumer insight into the company's performance by tracking consumer's inquiries, complaints, and feedback.Sales Support - Work closely with Sales Team on crucial and time-sensitive tasks projects. - Plan and execute key industry events (Natural Product Expo, KeHE Show, UNFI). - Coordinate national demo events, including the development of training tools. - Work with multiple systems (1 World Sync, IX-One) by uploading and submitting new products so major key customers can complete set-up and submit Purchase Orders.Packaging Project Management - Facilitated SOP and managed cross-functional project workflow for all aspects of packaging for 30 projects. - Manage external designers and work with them on creative updates. - Work with outside vendors to ensure on-time delivery and costs were met.

Dublin, Ca

Marketing - Created and managed nationwide campaigns for one major key client for their regional offices and franchisees. - Optimized campaigns in new markets by educating and training clients on how to set up their marketing campaigns which brought in 90% participation of franchisees in all five regions. - Managed print and promotional vendors to ensure print quality and 95% on-time delivery nationwide.Team Lead - Managed a small team that overlooked multiple accounts and managed customer expectations. - Executed over 200 successful campaigns which increased the company's sales by 75% - Created and executed processes so the workflow would be streamlined which resulted in creating a better work environment.

San Francisco Bay Area

Marketing - Worked closely with Director of Business Development to review the client's monthly, quarterly and yearly plans.o Created and proposed regional marketing campaigns to be pitched to the client. o Managed all aspects of the campaigns to ensure successful execution.