Heather Bergman Email and Phone Number
New York, United States
Heather Bergman's Location
Greater Syracuse-Auburn Area, United States
Heather Bergman's Contact Details
Heather Bergman work email
- Valid
- Valid
Heather Bergman personal email
n/a
About Heather Bergman
I have over 10 years’ experience working remotely in healthcare software from patient to provider, health plan, health insurance, and third party administrators to include coordinating, training (internal and external clients), implementations, testing, process, and project management.
Heather Bergman Work Experience Details
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Program Specialist And Data ManagerOswego County Opportunities, Inc.New York, United States -
Medical Office SecretaryOswego County Opportunities, Inc. 2018 - PresentOswego, New York● Medical secretary, receptionist duties including check in, check out, patient registration, collection of co-pays, verification of insurance coverage, prescription and referrals, prior authorizations, billing, patient follow-up letters and phone coverage.● Provide support services to patients and medical staff.● Conduct Family Planning Benefits program enrollment/presumptive eligibility.● Maintain and utilize filing & retrieval systems, maintain patient records.● Correspondence and general inquiries, prepare meeting agendas, materials and minutes.● Monitor and order office supplies, equipment, troubleshoot and report issues.
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Consultant / Business AnalystIndependent Consultant Jan 2017 - Present● Determine client issues, prioritization, install and learn software application functionality, research potential solutions and determine options for desired outcome. ● Implement production solutions, instructional reference documentation, client training, follow-up support.● Online store build with search engine optimization. ● Build inventory database with compilation of multiple online retail venues. ● Instructional documentation for inventory, fulfillment and electronic data interchanges.● Provide knowledge transfer to assure employee understanding and retention.● Transcribe and research for multiple industries including medical, legal, insurance and social media for publication.
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Service Delivery ManagerAlegeus 2015 - 2017Waltham, Ma (Remote)● Product suite expert for benefit plan administration, payment integration with or without benefit card customization, mobile application customization, manual and electronic claim integration & customization, and business reporting analysis. ● Maintained customer satisfaction and relationships by increasing profitability and loyalty with Customer Satisfaction Scores of very satisfied and Net Promoter Scores of 8 or above.● Provide pre-sales and implementation support through product demonstrations and system configuration assistance.● Project manager for system add-ons or feature setup on minor projects. -
Propietary Software Project ManagerAmphion Medical Solutions | An Imedx Company 2013 - 2014Madison, Wisconsin Area (Remote)● Managed proprietary Electronic Health Record software for Clinical Documentation Improvement (CDI) with physician speech recognition, medical language editing with automated quality standards, and integration within real time EMR systems.● Projects included new features and capabilities, scalability and performance, and Agile strategies for bug fixes within software development life cycle policies.● Expert analyst between software developers and subject matter experts to establish the technical vision and compromises between usability and performance for target release and stakeholder approvals.● Discovery and creation of statements of work, recommending service level agreements and provisions as driven by solution designs.● Business requirement interviews, document analysis, process descriptions, creation of use case scenarios, task and workflow analysis. -
Implementation And Support SpecialistAmphion Medical Solutions | An Imedx Company 2011 - 2013Madison, Wisconsin Area (Remote)● Executed operational discovery and design with client management while ensuring compliance with confidentiality policies and procedures, HIPAA requirements, and system security policies and procedures.● Administration of beta system configurations for initial client testing; issue resolution involving development and support teams as necessary, and trained clients to produce sign off for production build. ● Trained transcription and documentation coordinators, account manager, quality assurance editors and medical language experts.● Administration of production system and coordinated with pre-go-live testing and provided go-live monitoring and assistance.
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Training And Documentation CoordinatorAmphion Medical Solutions | An Imedx Company 2010 - 2011Madison, Wisconsin Area (Remote)● Training: Conducted 1-4 hour training sessions for new employees daily. Hardware and software setup and troubleshooting via telephone. Software training via GoToMeeting for email and messenger services, transcription platform(s), account instructions, and quality standard resources. ● Documentation: Reporting of training sessions to Account Managers, Quality Assurance Staff, and Vice President of Transcription. Registered and maintained company quality assurance subscription services for all employees. Maintained Account Instructions and Information for all new and existing clients.
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Medical Language SpecialistAmphion Medical Solutions | An Imedx Company 2009 - 2010Madison, Wisconsin Area (Remote)● Clinic and Acute Care Transcription, maintaining 98% accuracy within multiple platforms. ● Concentrations in Multispecialty Hospital Systems and English Second Language Dictators. ● Portfolio of 25+ accounts including STAT coverage
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Production AnalystSpheris 2008 - 2009Franklin, Tn (Remote)● Operational Implementation for new clients with including production planning elements, create account instructions, sample creation, macro creation.● Production testing after live including voice application, interface, platform functionality, print document delivery, and medical record upload delivery.● Conversion process for existing clients to new platform with adaptation of interface, platform functionality, print document delivery, and medical record upload delivery. -
Medical Language SpecialistSpheris 2003 - 2008Franklin, Tn (Remote)● Clinic and Acute Care Transcription maintained 98% accuracy for 5 years.● Portfolio of 10+ accounts needing special attention to provide faster turnaround-times.● Quality Assurance Editor on demand basis, maintained 98% accuracy.● Participant in Online Collaboration Board, to help guide newer transcriptionists with research skills, text expanders, improving quality, account formatting, etc.
Heather Bergman Skills
Management
Business Analysis
Strategic Planning
Business Process Improvement
Customer Relationship Management
Integration
Client Relations
Electronic Medical Record
U.s. Health Insurance Portability And Accountability Act
Confidentiality
Research
Heather Bergman Education Details
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Business Administration And Management, General
Frequently Asked Questions about Heather Bergman
What company does Heather Bergman work for?
Heather Bergman works for Oswego County Opportunities, Inc.
What is Heather Bergman's role at the current company?
Heather Bergman's current role is Program Specialist and Data Manager.
What is Heather Bergman's email address?
Heather Bergman's email address is he****@****eus.com
What schools did Heather Bergman attend?
Heather Bergman attended State University Of New York College At Oswego.
What skills is Heather Bergman known for?
Heather Bergman has skills like Management, Business Analysis, Strategic Planning, Business Process Improvement, Customer Relationship Management, Integration, Client Relations, Electronic Medical Record, U.s. Health Insurance Portability And Accountability Act, Confidentiality, Research.
Who are Heather Bergman's colleagues?
Heather Bergman's colleagues are Cristy King, Jes Miner, Andrea Griffis, Lori Halstead, Nikki Mcdermott, Robin France, Christopher Maddaloni.
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Heather Bergman
Cincinnati, Oh2tql.com, signature4.com -
Heather Bergman
Versatile Solutions Analyst | Results-Driven Professional | Strategic Logistics Expertise | Driving Sales Growth, Streamlining Operations, & Delivering Exceptional Customer SupportMassillon, Oh1verisk3e.com -
2allianzgi.com, ucla.edu -
Heather Bergman
🌟 Technology Consultant: Crafting Bespoke Learning Solutions Tailored To Meet The Unique Needs Of Educational Institutions 📊 📚Cypress, Tx
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