Heather Bergman Email & Phone Number

North Canton, Ohio, United States

As a Solution Analyst’s role I ensure that the latest technology is deployed and utilized by the company. Working side by side with the business or end user throughout the implementation process. This includes gathering and analyzing data in support of systems management, maintenance, and performance. I apply proven communication, analytical and problem-solving skills to help identify, communicate, and deploy solutions.

Canton, Ohio, United States

North America Mid-Market Business Development Executive for selling SaaS Product Stewardship, Chemical & Workplace Safety, Sustainability solutions, and Product Stewardship. Working independently but in a team environment. Utilizing Salesforce daily.Oversee the end-to-end sales process in an assigned territory and target market, and grow our market presence with new client acquisition:· Initiate sales discussions and develop relationships through direct prospecting and lead follow-up in alignment with 3E’s demand generation efforts.· Schedule and facilitate sales meetings: understand potential clients’ business goals and connect product benefits/ capabilities as part of virtual presentations and demos. Partner with Solution Engineers and Consultants to articulate highly targeted business proposals and manage product trials.· Create compelling business proposals, anchored around value-based pricing, and negotiate commercial terms.· Develop a deep understanding of the global regulatory landscape, and effectively communicate market trends/observations and challenges to prospective clients.· Collaborate with the Marketing team on creating targeted campaign messages.· Partner with the Customer Success team to ensure successful new client onboarding/hand-off.· Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.· Document sales activity and proactively manage pipeline details in Salesforce.com.

Canton, Ohio, United States

Held approximately 120 accounts.·Oversee the end-to-end sales process in our enterprise target market, companies with over 5 billion in revenue across EMEA (outside of DACH).· Grow our market presence with new client acquisition and cross-selling opportunities with the existing client base.· Initiate sales discussions and develop relationships through direct calling/emailing and lead follow-up in alignment with 3E’s demand generation efforts.· Schedule and facilitate sales meetings: understand potential clients’ business goals and connect product benefits/ capabilities as part of on-site and online presentations. Partner with Solution Engineers and Consultants to articulate highly targeted business proposals and manage product trials.· Create compelling business proposals, anchored around value-based pricing, and negotiate commercial terms.· Develop a deep understanding of the global regulatory landscape, and effectively communicate market trends/observations and challenges to current and prospective clients.· Collaborate with the Marketing team on creating targeted campaign messages.· Partner with the Account Management team to ensure successful new client onboarding/hand-off, along with other client-facing teams (e.g., Implementation, Enablement, and Authoring teams) as well as account growth by identifying and actively pursuing cross-sell opportunities.· Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.Recieved 2021 and 2022 award for exceeding 100% of my goal.

Canton, Ohio

Responsible for first-line product support for 3E Generate SDS Authoring Software – supporting 42 Clients, specifically about 100 individual users (approximately 36% of the Client base).Includes understanding Client needs, interpreting requests for the Software developers, and communicating with Clients regarding their services and requests. In addition, identifying sales leads and forwarding them to the appropriate representative. Also includes the reviewing and testing of specific tasks to address client needs.Conducting remote training on request, to supplement existing training or to aid in a Client’s understanding of the system.Overseeing Corporate Team 3E, which is an internal culture-creator organization comprised of volunteers that plan and garner excitement pertaining to activities in each specific office location internationally, number of volunteers includes 10 -20 volunteers for just under 300 employees physically located in offices. Includes the planning and coordination of Events such as the Summer Picnic, Holiday Party, Volunteer Day and various activities throughout the year; Fostering vendor relationships, communication and organization of such events, and day-of details including favors, accommodating special needs, set up and take down.

East Canton, Ohio Usa

Managing staff and safety of environment, while fulfilling sales orders and dispatching the propertransportation mode after negotiation in shipping costs and delivery ETA’s.Complete paperwork (hazardous shipper’s declarations for DOT, IATA, IMDG, RCRA, BOL’s, commercial invoice, packing listsNAFTA / FTA certificate of origins, and SLI) and create labeling for customs clearance shipping both withinthe USA and Internationally. This paperwork needed to be completed in a timely manner andmatch the internal accounting documents customers sales orders.Work with sales team (salesforce program), project managers, operations, production toaccomplish a shipping task internationally or within the US by interpreting the sales orders.Actualize weekly and yearly cycle counts as well as continuous reports and input information in ourdatabase to keep it up to date so we had supplies readily available. Report in a weekly meetingwith executive team to relay on-time shipment information and stock needs.Back up IT by building computers, assisting with networking printers, troubleshoot issues oncomputers and set up of new employees.Create crates and pallets, pour chemicals, wrap and secure freight and pallets, load and offloadtrucks utilizing tow motors and dock equipment.

North Canton, Ohio

Temp greeted at the door.Dispatched water or crude trucks to and from oil fields while coordinating with drivers both verbally and in text as a temp dispatcher of daily truck loads for water and oil pick-up and delivery. Also greeted at the door, did filing, scanned and made copies.Update the SOP’s for training new hires on the dispatch role.Start the process of transition to new paperless database from current paper processing andworked with accounting to enter daily logs in system

Uniontown, Ohio

Head team projects, program panels, test network, monitor troubleshoot or respond to retail,personal and bank locations security or fire alarms on a computer database, over the phone orremote into computers and panels while providing excellent customer service.Work with customers and technicians on tests for video, audio and alarm systems.Dispatch either a technician or first responder for situations that arose for alarms.

Minerva, Ohio

Open Close, Stock and work with customers selling high value gowns and accessories to meet goals while solving customer disputes under company policies and procedures. Helped assist in marketing on Internet with blogs, blast emails, internet website and Facebook. Attend bridal shows to increase sale, answer questions, set up and take down trade shows.

Uniontown, Ohio

Using transportation modes knowledge and operation system experience, devised and createdplans throughout all branded FedEx Companies to expedite customer's freight by creating andselling high volume / value service and transportation via phone and in person while utilizingmultiple computer programs.Lead process improvement teams to help streamline procedures and programs to work profitablyand efficiently while creating customer loyalty.Liaison for project team and customers such as Chrysler, LG and GE by cultivating relationshipsbetween the company, both in person and on the phone. Resulting in $250,000 paid bills.Multitasking projects and managing several projects under time constraints.Wore several hats at different or same time as a supervisor, trainer, mentor, customer service,dispatcher, liaison and accounting assistant.

Canton, Ohio

Place outgoing and incoming calls for collection efforts while analyzing and inputting data.In process improvement team, set up and implemented internal training and developmentworkshops, also assisted management with projects and co-workers with questions.

Associate'S Degree, Applied Business With Concentration In Computer Programming And Database Technology, 3.98

Activities and Societies: Phi Thetta Kappa

Marketing And Management, 3.8

Certificate For Management, Management, 4

General Studies, 3.9