Transferred from Temp, Medical Records Field Tech to Permanent, Full Time Release Of Information Specialist II in August 2016. Placed at Bristol Regional Medical Center in the Medical Records/H.I.M. Dept. Duties involved processing patient requests for medical records. As well as from outside entities, i.e.: Insurance Claims, Legal Claims, Subpoena’s, Forensic investigations, Continuing Care Requests, Law Enforcement Investigations, HIPAA Investigations, Health Department/CDC requests, etc. Responsible for validating the legality of such requests, ensuring patient confidentiality be maintained at all steps of the request process through delivery of records. Trouble-shoot software difficulties, problem solving patient concerns, collecting incoming request via phone, fax, mail, and email. Report suspicious request to management, delivery of medical records via mail, electronically, burned to cd, and on site. Position required the ability to work independently, proficiently, accurately, and with the utmost discretion. Initiate and Maintain courteous and professional relationships with other departments on site and off due to the various items maintained in patient medical records. Involved the ability to comprehend difficult medical terminology, abbreviations, and various languages/handwriting. As well as investigate, confirm, and validate various entities across the entire U.S. for releasing of Continuing Care Records. Multi-tasking on a daily basis was a norm for this position. Responsible for completing Annual Continuing Education Courses regarding changes in medical laws, regulations, and company policies in order to ensure that there are no breaches of PHI.

Scan patient medical charts for Medicare audits at various medical offices. Upload scanned medical charts to corporate data center using a high-speed Internet connection. Chart retrieval includes scanning all medical information required by client via paper chart scans, electronic medical records, and print-to-scan charts. Requires utmost confidentiality, professionalism, and dependability. Requires extensive knowledge of a variety of EMR software and daily reporting of work progress at each facility. Trouble-shoot and answer questions/concerns from site contact. Daily travel up to 100-mile radius throughout East Tennessee, North Carolina, and Virginia. Requires the ability to work independently with no supervision.

Trouble-shoot, research, and correct issues with Order Management in the Retail/High Volume sector of Century Link. Expert knowledge of a variety of software programs used to complete order processing, i.e.: Armour, Ciras, Einstein, Ensemble, Excel, Martens, MILC, Omnivue, Orchestrator, Outlook, SOAC, TIRKS, VFO, WEBSOP, & WFAC. Ability to organize and prioritize tasks in an efficient and effective manner. Initiate and maintain strong working relationships with all departments to exceed deadline expectations.

Entirely responsible for initiating the first quality control, inventory, & billing systems in the company. Website designer & maintenance of 3 company sites. Also took on the roles of the Laboratory, Inventory, and Office manager. Insurance Coding and processing of medical orders. Patient check-in, charting, vitals, history, IV therapy. Specimen collection, preparation, & processing. Creation of Marketing & Advertising Campaigns. Payment processing & billing. Event Coordinator for Seminars & monthly Health Fairs.

Transferred from ER Unit Secretary/PCT to Laboratory in October 2005. Responsible for collecting specimen samples for laboratory testing in a 540 bed medical center. Expert experience in performing venipuncture, finger sticks, heal sticks, capillary draws, drug screens and throat swabs on a variety of patients. Perform blood draws on patients ranging from newborns to geriatric individuals. Also responsible for Trauma, Code Blue, and Ambulatory collections.

Experience multi-tasking in fast-paced level 1 trauma center. Support physicians & nursing staff with patient care. Responsible for ordering labs, radiology, and special procedures. Processing outpatient procedures. Record retrieval and data entry of all patient orders. Admitting, transporting, & discharging patients. Answering 15-line phone system. Coordinating patient charts and patient placement. Experienced working in all sections of ER, including Trauma and Acute care. Researching patient history for physician diagnosis. Record retrieval from other institutions. Providing patients with the confidence, care, and support they need throughout their visit.

Analyze clients’ specific financial needs and tailor financing arrangements to meet borrowers’ long & short-term goals. Guide clients through the process of applying for a loan. Conduct a financial analysis and risk assessment of clients’ current credit situation. Analyze whether the prospective loan meets the lending institution's requirements. Extensive knowledge of FHA, VA, Sub-prime, and Conventional guidelines. Exceptional knowledge of refinance, stream line, and purchase loans. Vast experience with a variety of lenders. Experienced in processing packages as well as working closely with underwriters to produce expedited results for borrowers. •Recognized as team leader within only 6 months.

Directly manage 26 Field Inventory Representatives in New York, New Jersey, Delaware, Pennsylvania, Maryland, and DC. Select, train, motivate, and mentor employees. Travel weekly throughout Northeast U.S. Entirely responsible for all marketing relations in given territory. Conduct ongoing quality inspections in an effort to maintain database integrity. Negotiate business contracts with potential clients as well as update & maintain current contracts with existing clients. Maintain close relations with Human Resource coordinators to follow up on all employee related issues. Consistently monitor the changing needs of our database operations and make calculated decisions on key target markets. Prepare weekly detailed reports of business objectives and current status of regional operations. Control budget and expenses within given territory. Review and analyze operational reports. Provide updated training to all Field Inventory Representatives.

Direct all client relations, staffing, and project management functions. Partner with high volume retailers to coordinate project schedules and develop action plans to minimize disruptions to daily store operations. Delegate inventory assignments among five teams of 5 to 12 staff; provide team leaders and staff with specific training for each project. Download account information and store-level inventory data to prepare PC-based applications for automated reconciliation of inventory counts. Hold ultimate responsibility for maintaining positive client relations and ensuring clients' complete satisfaction with employee performance, service quality, and inventory accuracy. Recruit and orient new staff members; identify and develop future leadership talent through on-going training and performance evaluations. Work closely with field sales teams in cultivating, retaining and expanding accounts with top retailers. Track billable labor hours and expenses; submit team payroll.•Rapidly promoted from initial role as Auditor and Team Leader.