Heather Bunch Email & Phone Number

Seattle, Washington, United States

New York, New York, United States

• Collaborated with the following Google Dev. Teams to ensure seamless content creation and migration:DarwiNN SDK Mar 2022 — Oct 2022MATI Products (GDeal Migration) Oct 2022 — Nov 2022MATI-SRT (Off-Google.
• Created high-quality instructional documentation for both internal and external audiences.
• Facilitated, edited, and curated documentation produced by engineers.
• Reviewed code developed by other engineers and provided feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency) using Critique.
• Contributed to existing documentation or educational content and adapted content based on product/program updates and user feedback using Piper (source control).
• Triaged product or system issues and debug/track/resolve by analysing the sources of issues and the impact on hardware, network, or service operations and quality.

New Orleans, Louisiana, United States

• Collaborated with cross-functional teams, including system engineers, product managers, stakeholders, and UX designers, to deliver 20+ role-specific user journeys and 200+ cross-functional and role-specific learning.
• Performed content analysis and created a solid curriculum blueprint and outline for the course, including Entergy’s ServiceNow (ITIL) service request system to incorporate into training materials.

Raceland, Louisiana, United States

• Developed publications work packages using Arbortext XML thatinclude; equipment description, theory of operation, operatorinstructions, troubleshooting procedures, maintenanceinstructions (remove and replace.
• Coordinated with quality-control to ensure the accuracy andadequacy of each publication while adhering to establishedtimelines.
• Illustrated and updated graphics required to support thedetailed steps.

New York, New York, United States

• CBS Broadcast Center MediaPulse Project
• Analyzed functionality of MediaPulse, a complex platformdesigned to manage every aspect of the CBS Broadcast Center,including scheduling resources, managing stages andequipment, scheduling resources, and keeping track.
• Gathered key acceptance criteria from end users/key stakeholders and created detailed documentation of key processareas.Horizon/MyVDI Project
• Wrote and edited documentation to ensure accuracy,completeness, and consistency, improve structure, and ensureprofessional editorial standards are met.
• Established and adhered to standards for various technicaldocuments, including: training and procedure documentationneeded for IS&T-VDI migration, Help Desk Daily Support Taskprocedures for Onshore/Offshore vendors.

New York, New York, United States

• Planned, edited, and maintained CBS Data Center Operationspolicies and procedures, which involved researching andorganizing information on the sequential and logical processesof their data center infrastructure.
• Improved overall quality assurance of server builds by designingthe proper server build and quality control documentation.

New York, New York, United States

• Created, modified, and prepared digital presentationspecifications using PowerPoint, Keynote, Adobe Creative Suite(lnDesign, Photoshop, and Illustrator, and Adobe Acrobat), andMS Office Suite.
• Used JIRA/Confluence to communicate effectively withDesigners and Project Managers, as necessary, with regard tostatus of assigned projects and specific project needs andworkflow and file management.

New York, New York, United States

Conferred with PMs to determine and make necessary updates to theWalgreens Sales Tool Application for iPad User Guides.

New York, New York, United States

• Wrote clear and concise administrator processes and proceduresfor Diligent Board Books Questionnaire Manager/Builder andMobile Partnerships.
• Worked closely with project managers and marketing to delivereffective content in tight deadlines.

New York, New York, United States

Conferred with Sales, UX Designers, Creatives, Copyeditors, and PMs todevelop orientation content for redesigned Ford SYNC support website(www.ford.com/support).

New York, New York, United States

Fort Worth, Texas, United States

Fort Worth, Texas, United States

Fort Worth, Texas, United States

Worked on the F-16 Program for Lockheed Martin