Accessibility training, project management, software and hardware testing; Helping client's improve the effectiveness at which their customers with disabilities can use their product/services.

Lead multiple projects to expand delivery capabilities (Federal Time Entry compliance, Azure Government, CRM Online Government, etc), requiring re-organization of the team, ramping engineers/managers on new technologies, coordination with legal/compliance/product group on requirements, creation of new processes, driving tool changes and thought leadership.Had ~19 engineers directly reporting to me, while indirectly working with 25+ engineers that reported to other managers but were virtually aligned to the technologies I owned (Azure & Forefront Identity Manager). Ownership of a technology required scheduling of resources, tracking metrics, motivating engineers, balancing short term and long term needs of the engineers, business and customers (training direction, priority of work, etc).Owned Public Sector offerings (US National, Azure Govt, CRM Online Govt) for support deliver post roll out; worked closely with a variety of teams within Microsoft to insure maintenances of access restrictions, verification of process adherence, annual training and was an escalation resource.Maintained an alignment to business owners within the Service Public Sector team; providing status on our delivery metrics, areas of focus, acted as an escalation point and used the relationship as a listening system for improvement.Represented the Public Sector customers and team when reactive tools were being modified to drive improvements and reduce any potential impact.

Started with a focus on the Americas region, covered all Offerings (Pro-Advisory, free incidents, Business Critical Phone Support, Premier: US National, 3rd tier, Mission Critical), grew to be global focused on Special Premier Offerings (US National, European Economic Area Data Privacy, Premier Mission Critical), and grew again to own the all-up Reactive Support Strategy for Enterprise Support world wide.Identified and helped address issues with a new incident management system (MSSolve), before its role out, that would have prevented all 3rd Tier customers from getting the correct level of support.Defined and implemented a new routing process for Premier Mission Critical (PMC).Was fully dedicated to the US National (USNAT) support offering for ~2 years to address a risk that was assessed at $2.2B

Managed the support agreements for both Global Strategic Major (GSM) and Corporate Account Segment (CAS) accounts, this included: * Reviewing and handling case escalation, as needed and as a Critical Situation owner. * Mapping customer needs with Microsoft offerings within Microsoft Premier, Microsoft Consulting, Leverage Services, or partner run engagements. Documented all of this as part of a Service Delivery Plan for each customer. * Coordination of customer schedules with Microsoft resource availability to organize all proactive engagement. * Communicate all security bulletin releases, support lifecycle dates, and upcoming releases. * Created usage reports that documented what the customer has used, any usage trends, reminders for upcoming engagements and how they are tracking towards using, or over using, their current contract via run rate analysis. Followed each of these with a discussion to confirm or modify the customers' service delivery plan to insure that they use their contract as effectively as possible.While not responsible for selling customers new support agreement, I did create and present renewal options and insure that the customer did not have a laps in service while negotiation their contract with Microsoft.Worked as part of an account virtual team to fully support my assigned Microsoft customers.

Started with the Accessible Technologies Group as an individual contributor on this team. Became the Lead Program Manager in October 2000; responsible for a small team of Program Managers.Responsible for technical documentation to assist internal & external developers in making their products accessible.Worked as an individual contributor to improve the accessibility of Office XP and Windows XP. Created a network of accessibility owners within these two large teams and acted as their escalation point for accessibility-related issues. Responsible for training teams on all aspects of accessibility, including how users with disabilities interact with their computers, the varieties and capabilities of accessibility aids, the competitive advantage accessibility can have in government and education sales and how to properly evaluate accessibility issues. Represented Microsoft as a member of the W3C’s Web Accessibility Initiative, Authoring Tools Working Group.Aug 2002 was asked to switch responsibility to a more technical nature, taking on the responsible for the design of Windows UI Automation, a programmatic interface for assistive technologies. This work led to two US Patents (7,644,367 & 7,490,313). Worked with Microsoft Test Architecture Group to ensure UI Automation could be leveraged for test automation.Responsible for the redesign of the Windows accessibility applications (Narrator, Magnifier, and On-Screen Keyboard) and features (accessibility wizard, accessibility control panel, and accessibility related system flags). Regularly presented to product groups, external customers and executive management.

Responsible for the overall accessibility of Office and owned several individual features (Answer Wizard, Button strips, etc,). Presented at the Office 2000 Deployment Conferences in New Orleans, Louisiana and Nice, France.

JAVA beta internal tool developer.