Heather Clark Email & Phone Number

Little Rock, Arkansas, United States

I am implementing APQP and PPAP in aircraft completions in Little Rock.

• Instruct, facilitate teams and deploy function-based tools including Quality Function Deployment (QFD), Value Analysis/ Value Engineering/ Value Management (VA/VE/VM), Failure Mode and Effects Analysis (FMEA), PPAP activities and Problem Solving and Root Cause Analysis for a variety of Fortune 100 customers and their supply base. • Manage consultants and support staff.• Diverse customer base including food products, automotive, aerospace, medical devices, small appliances and computers. • Subject Matter Expert / Development and Launch Manager for both commercial FMEA software development and Ford proprietary software. Managed technical helpdesk support. • Developed instructor-led training materials and SME for web-based training materials for engineering disciplines and computer desktop applications. • Lead consultant to Ford FMEA handbook and commented for AIAG FMEA manual. • Lead instructor / master instructor of FMEA, Dynamic Control Planning and Computerized Problem Solving.• Facilitated thousands of FMEAs and subsequent Control Plans and Design Verification Plan & Reports (DVP&Rs). • Operated as an agent of the customer to improve supplier performance driving PPAP and APQP processes.

Dearborn, Mi

• Remotely operated a global quality help desk for product development and manufacturing.• Small support team successfully supported 40,000 end users globally 24/7. • SME for Ford LFMA (Lean Failure Mode Avoidance) software development.• Managed software needs analysis, testing and deployment.• Managed document conversion and storage.

Marshll, Mi

• Coordinate and approve PPAP documentation for all components in a new transmission. • Prepare management status reports. • Assist suppliers in mitigating documentation errors and inadequacies including instruction and team facilitation.

Working with teams to create and update FMEAs and suporting documents

• Independent Contractor at Caterpillar in Electronics and Machine Systems.• Primary for the Autonomous Haulage program in FMEA development including requirement development and action follow up. • Discovered and defined solutions for many significant potential issues impacting safety, regulatory requirements and reliability. • Assisted supplier teams in completing APQP documentation to meet Caterpillar standards.

Plant Industrial Engineer, Lead Engineer, Acting Senior Engineer: Involved in the daily operation of the assembly lines including new model and new option launches. Provided workload balancing, problem resolution and project development and implementation. Interfaced daily with production operators, supervisors and managers to train workers, reduce cost, improve quality and assure safe and efficient operations. Worked with the UAW representatives to solve problems. Often supervised others, both hourly and salaried. Consistently exceeded operational targets. Vehicle Operations General Office Division Industrial Engineer: Promoted from daily plant operations. Responsible for workload authorizations to the assembly plants. Provided initial consultations to release engineers for assembly considerations of their designs. Additional assignments included in-plant consultations to improve productivity and quality. Led productivity improvement teams at various assembly plants.