Heather Coleman Email and Phone Number

•Enhanced leadership and project management capabilities across 5 departments by developing and implementing PMO Mentorship Program with 100% project delivery success rate by nurturing professional growth and knowledge-sharing•Improved resource management, project portfolio oversight, and executive reporting while providing interim PMO leadership for team of six project managers during international recruitment efforts•Developed comprehensive scalable enterprise and technical PMO framework and change management processes including templates, tools, and workflow optimizations•Enabled informed decision-making and communication by building dashboards in Asana and Monday.com, developing 6 PMO KPIs, 10 project-specific metrics, and standardized weekly reports to generate actionable data•Achieved 100% adherence to budget and schedule targets across M&A, product, technical, and enterprise projects by leading global teams of 130+ members through full project lifecycle•Consistently met budget and schedule targets by leading M&A, product, technical, and enterprise projects with global teams of over 130 members throughout entire project lifecycle•Facilitated project progress by presenting clear and impactful updates to cross-functional leadership and project teams•Increased workflow efficiency by 30% for Marketing Department and 42% for M&A implementations through workflow optimization projects•Achieved SOC 2 Type II certification, successful launch of new service line MVP, and 100% integration of 23 newly acquired apps into the internal frameworksProjects Delivered:•Nextup.ai M&A Project•Business Continuity Planning Initiative•ServiceRocket M&A Project•Marketing Workflow Optimization•M&A Workflow Optimization•ITAM Phase 3•MVP Launch to New Service Line•Product Rebranding Phase 3

•Enhanced organizational capabilities by developing PMO Mentorship Program that delivered leadership and project management training across 100% of technical and operational departments•Drove enterprise and technical PMO development as interim leader, optimized workflows, and managed change by providing strategic advice and making key decisionsGenerated actionable insights for decision-making and communication by utilizing dashboards, metrics, and reports to develop the PMO framework for the organization•Increased operational effectiveness during three-year strategic software implementation initiative resulting in a 28% improvement in clinical outcomes, 46% improvement in reimbursements, 83% improvement in preauthorized procedures, and 100% state and federally compliant certifications for all workflows and facilities•Elevated process standardization, communication, and leadership skills by 72% by creating and managing the Senior PM/Senior Analyst Project Management Training Program•Facilitated 100% successful project and KPI delivery by enhancing communication strategies, leadingrequirements-based analysis, and mitigating risks•Streamlined inter-departmental efforts by serving on PMO Standardization, Change Management, PMOHiring/Onboarding, and Epic Future State Planning advisory teamsProjects Delivered: •WVH Emergency Department Implementation/Walk-In Clinic Relocation•Ephrata Clinic Acquisition and Implementation•Private Clinic M&A Decommissioning•Epic e-Consult Implementation•Epic Rover Mobile App Implementation•Epic Single Business Office Implementation•Epic Business Continuity Access Implementation•Epic Vascular Structured Reporting Implementation•Epic Healthy Planet Implementation•Imaging Decision Support Implementation•Epic Anesthesia Billing Implementation•TrustCommerce Credit Card Integration•LOINC Code Implementation •HCC Registry Implementation•Health Alliance Real Time Pre-Authorization Implementation

•Enhanced operational efficiency by collaborating with vendors to define business requirements and deliver timely recommendations•Met corporate and federal compliance standards by developing 18 organizational procedures that aligned with regulatory expectations•Guaranteed stringent quality standards and optimized organizational workflow requirements by managingprojects from business and technical perspectives•Achieved expedited three-month timeline for comprehensive health record system upgrade by leading high performing 15-member team across multiple states•Delivered 100% of KPIs on time and on budget for all projects•Provided technical analysis, strategic planning, and operational excellence oversight to upgrade enterprise clinical system, contributing to 100% success rate for all projectsProjects Delivered: •McKesson IC-Chart 6.6.0.6 Upgrade•Dolphin Software Implementation•PsychConsult Client/Server Conversion

•Interim Team Lead responsible for managing five-member team of analysts. •Lead nursing Analyst supporting Clinical Nursing Floors, Emergency Department, and facility-wide Computerized Physician Order Entry.•Analyzed and defined business requirements including new design, change requests design, and build and test stages.•Provided and managed data that assisted in decision support and outcomes management. •Acted as a liaison to nursing, physicians and ancillary areas for system design, implementation and adoption.•Supported process re-design and coordinated aspects of Meditech EHR implementation projects.•Performed root cause analysis on production support related issues.•Ensured systems and deliverables met functional and technical standards.Projects Delivered:•Meaningful Use Stage 1 Attestation •Nursing Module Implementation for Inpatient Behavioral Health•Computerized Physician Order Entry Implementation for Lourdes HospitalProject Team Member:•Electronic Medication Reconciliation/Bedside Medication Verification Implementation for Lourdes •Hospital and Behavioral Health•Meditech EHR Upgrade for Lourdes Hospital and Behavioral Health

•Clinical Analyst supporting Surgical Services, Labor and Delivery, Cath Lab, and Emergency Department.•Worked cross regionally to standardize technological patient care processes.•Effectively translated clinical user needs and processes into software design/redesign projects.•Coordinated user groups, development meetings, and real time process observations.•Responsible for auditing system data integrity, end-user system utilization, and process efficiencies.•Support for Picis OR Manager, Picis SmarTrack, Caduceus, Kronos, and Versus Asset Tracking.Project Team Member:•Picis OR Manager for Surgical Services•Picis SmarTrack for Surgical Services and Cath Lab•Kronos for St. Joseph Hospital•Versus Asset Tracking for Emergency Department