Heather Croteau Email & Phone Number

Gloucester, Massachusetts, United States

· Conducts civil investigations of reported elder abuse to include physical abuse, sexual abuse, emotional abuse, financial exploitation, and self-neglect according to MA state regulations. Investigations include in-person and phone interviews, record reviews, assessment of living environment, as well as detailed documentation of all gathered information. At the completion of an investigation, a thorough report is prepared outlining findings and whether or not reported abuse is substantiated. Conducts service planning for investigations that are substantiated to reduce risk and address unmet needs.

Augusta, Georgia, United States

Supervised a full caseload of probation/parolees providing case planning and classification forpurposes of tailoring supervision to an individual. Conducted interviews withprobation/parolees, family members, counselors and law enforcement personnel to determinecompliance with probation/parole conditions. Investigated allegations of probation/paroleviolations including both technical and criminal elements. Requested and served warrants asthe situation dictated. Completed supervision reports. Aided in making plans for helpingoffenders with life adjustments by counseling via office visits, employment visits, telephoneinquiries, mental health screening, substance abuse screening, community contacts andcorrespondence. Investigated activities of probationers or parolees to ascertain their level ofreadjustment to society. Testified in court concerning matters pertaining to clients such assentencing, trials, pleas and violations of probation or parole conditions. Monitored andconducted surveillance of probationers or parolees.

Concord, Massachusetts, United States

Supervised a staff of nine, provided regular training to staff, managed the contracted serviceswithin budget guidelines, responsible for organizing, implementing and supervising theservices as defined by the contract, ensured program operated in accordance with Spectrum’sand DOC’s ethics and boundaries policies, exercised authority to act decisively in all matters pertaining to the assigned services, responsible for hiring, employment decisions, evaluations, training andsupervision according to Spectrum’s and DOC policies, works cooperatively with Department ofCorrection personnel including Institution Administration to ensure smooth operation andcoordination of the delivery of the program, responsible for all of the daily operation of theCRA program, , and completed all program reports including; weekly, monthly, quarterly, andannual reports. Maintained accurate and up to date inmate client files with treatment plans,goals, progress notes, adherence to program, and post treatment reentry plan.

Concord, Massachusetts, United States

Assisted the Supervisor in daily operation of the program, interacted with various Departmentof Correction staff such as Director of Treatment, Director of Classification, and Unit Officers,facilitated group sessions according to curriculum, provided individual treatment sessions toassist inmates in developing treatment goals, observed counselors in group facilitation,provided training to new staff, and provided supervision to staff according to the Supervisor'sdirectives.

Gardner, Massachusetts, United States

Responsible for facilitating substance abuse recovery group sessions according to requiredcurriculum, individual treatment session counseling, assisted inmates in developing treatmentand continuing care plans, filing, progress notes on COMPAS, and maintained records oninmates.

Townsend, Massachusetts, United States

Responsible for the daily operation of the office of a driver’s education school to include: customer service, scheduled classroom times, driving lessons, and license tests as well as handled and recorded payments. Created and maintained a system for tracking payments and records as well as maintained student files, and prepared for quarterly audit by the Registry of Motor Vehicles.

Master Of Arts - Ma, Criminal Justice

Bachelor Of Science - Bs, Criminal Justice