Heather D. Email & Phone Number

*Responsible for overseeing the day-to-day order to cash processes*Responsible for leading, mentoring, and helping to develop the team members of the Accounts Receivable and Order Entry teams.*Responsible for reviewing team member's work to ensure standards and deadlines are met*Responsible for reviewing processes and continual process improvements for all order to cash policies, procedures, and corrective actions*Responsible for all new customer setup and maintaining customer master data*Responsible for screening and processing any credit requests and providing recommendations to decision-makers*Collaborate with other departments to build strong relationships, and identify process improvements and solutions to promote growth and success.

Milwaukie, Oregon, United States

*Supervision of the Accounts Receivable Deduction Specialists team. *Responsible for reviewing and approving trade promotion entries into the TPM system*Responsible for helping the team complete trade spend reconciliations within deadline schedules.*Responsible for assisting in maintaining customer master data*Responsible for helping to improve processes*Help in reviewing all outstanding deductions to help advocate for answers and solutions.*Responsible for assisting the team with difficult unauthorized disputes*Responsible for accurate timekeeping*Responsible for ensuring the team meets goals and deadlines*Responsible for mentoring and working closely with each team member to build confidence and guide through gray areas*Responsible for organizing and executing the transition of the entire team to remote/offsite.*Created process improvements and solutions that allowed for remote ability.*Utilized Microsoft Teams for remote training and collaboration*August 2020 - September 2022 - Participated in the ERP/TPM implementation project where I was responsible for the Accounts Receivable Module, Credit and Collections Module, and Trade Spend Management software implementation and development.

Milwaukie, Or

*Primary support person for the A/R team*Responsible for reviewing and approving trade promotion entries into the TPM system*Responsible for helping the team complete trade spend reconciliations within schedule*Responsible for assisting in maintaining customer master data*Responsible for helping to improve processes*Help in reviewing all outstanding deductions to help advocate for answers and solutions.*Responsible for assisting the team with difficult unauthorized disputes

*Process daily customer payments and deduction write-offs.*Manage customer aging to ensure timely payments and to meet aging goals.*Process, reconcile, and audit monthly deduction spending*Work with the sales team and brokers to verify authorized promotions and challenge any unauthorized deductions.*Produce monthly reporting for management for certain customers.*Processing sales data and importing into our internal database for reporting purposes.*Process cash flow entries to record cash deposit transactions and handling for the Whole Grain Store.*Utilize customer portals to pull needed backup to support deductions.

Portland, Or

* Managing all aging accounts over 30 days and manage follow up with clients to collect on past due accounts.* Producing accurate fee notifications for all scheduled events that require documentation of fee expectations.* Accounts Receivable duties to include, but not limited to: posting customer payments, processing deposits and preparing credit memos.* Handle special monthly billing reports for bulk bill customers.* Serves as a first point of contact for billing questions or concerns.* Research and solve payment issues, refunds and customer service complaints.* Backup to AR/AP and Billing.* Training * Update of procedures to best suit the department.

* Served as main contact for twenty-five branch locations in the Central and Pacific regions* Co-supervised a department of over twenty associates* Provided direct supervision to a group of five associates* Increased team productivity by an average of 28% over 6 months* Implemented the Wells Fargo Lockbox and Image Viewer* Created several macros to improve process efficiencies* Wrote annual performance reviews* Conducted several training classes for both job-related training and application training* Co-managed work flow of over one-billion dollars a year while maintaining our branch commitments

Responsible for the accurate and timely reconciliation of funds received through the lockbox from both Bank of America and Pinacle Bank; 3 year average of $132 million per monthProcessed daily Non-Sufficient-Funds checks received; Aided in the collection of an average of $4 million dollars annually by processing an average of 1,121 checks per yearPrepared and processed an average of $12 million each year in local deposits (specialty checks rejected by the bank due to Joint Payee terms, Lien Waivers, etc.)Created numerous journal entries and provided general ledger research of miss placed fundsReceived and processed an average of $34 million each year in wire transfers via Wells Fargo BankServed as the lead banking contact for lockbox servicesPublished a Standard Operating Procedure manual for the positionStreamlined the reconciliation process from an 8 hours a day task to approximately 4 hours a dayLed the RDS system implementation and the new Bank of America image return service

Posted payments to customer accounts in a timely manner while maintaining accuracyAssisted in the posting of difficult checks; developed excellent research and problem solving skillsAcquired great knowledge of cash receipts through training on specialized functions such as local deposits, transfers and rush paymentsProvided excellent customer service to both my internal and external customers

Bachelor'S Degree, Accounting

Associate Of Science (A.S.), Accounting, 4.0

Activities and Societies: Phi Theta KappaCurrently working on my Associates Degree in Accounting