Heather Davis Email and Phone Number

ConventionalFHA/DEUSDA

-Manage, track and fulfill outside investor suspense items for closed mortgage loans-Work with outside investors to control and minimize post-closing suspense conditions and fees and obtain exceptions when necessary-Initiate Undisclosed Debt Monitoring for newly approved files-Alert Loan Officers and Processors of new credit inquiries and accounts through use of UDM for active files-Prepare closed loan files for distribution to outside investors such as HUD/FHA, private mortgage insurance companies, etc.

-Maintained contact with external and internal customers to ensure workflow deadlines and closing deadlines were met-Communicated proactively to the Loan Officers regarding the status of the loan until post-closing-Assumed primary responsibility for the loan files upon receipt until post-closing-Updated notes and work progress on the Mortgage Builder processing system daily-Managed pipeline of various mortgage loan types (Conventional, FHA, VA, USDA)-Evaluated loan documentation submitted by borrowers, calculated income, verified borrower assets and liabilities, and cleared underwriting conditions upon receipt-Communicated with third party contacts to verify applicant information-Served as intermediary for loan issues with Loan Officers and other departments and worked as a team to solve any file issues as they arose-Trained new Processors in classroom setting, assisted in updated Processor manual and mentored new Processors in one-on-one environment-Assisted VP of Operations and Supervisor with special projects

-Assist in editing of SCM online brochure for use with future recruiting-Edit/Update SCM Website on company intranet-Edit and contribute to market newsletters before submitting for final approval/publishing-Post new market newsletters for company and departmental use-Create cost reports based on industry data from numerous sources, monthly-Post updated cost reports for departmental use-Create fuel reports monthly, based on data received from vendors and our Procurement/Drilling staff-Edit/Update/Publish SCM organizational chart as needed and relay department headcount information to appropriate parties-Edit/Update individual Managers’ organizational charts as requested-Create SCM spend reports for SCM Managers as requested-Create and submit expense reports for SCM Vice President and Managers on a monthly basis-Send departmental announcements on behalf of Vice President and Managers as needed-Prepare presentations and meeting handouts for Vice President and Managers

-Scheduled meetings for Manager and other parties within the company-Created, distributed and published meeting agendas and meeting minutes-Created, updated and published project action/resolution logs-Assisted in facilitating meetings for projects such as National Conference 2011, PAC meetings, etc.-Reorganized team shared drive and team SharePoint sites-Created various reports-Filled in for team Specialist as needed

-Delivered effective execution of service and marketing strategies-Provided administrative support to consultants through inbound and outbound calls and email correspondence-Filed correspondence for future reference by coworkers

-Provided exceptional customer service-Trained new employees-Encouraged Teamwork-Food service-Balanced daily receipts-Interpersonal skills

-Assisted Fire and Auto Underwriters as needed and worked within an intern team-Performed research and found ways to save company money through various projects-Gave presentation for managers and leadership group members-Filed information in databases-Volunteered for various State Farm internal and community events

-Provided quality customer service-Assisted faculty, staff, and students with technical issues-Set up and broke down mobile labs for faculty and staff-Monitored computer lab to ensure proper procedures were being followed-Acted as cashier-Organized and cleaned Help Desk, computer lab, and classrooms

-Assisted departments and organizations as needed-Provided quality customer service to those within and outside the building-Used internal, administrative procedures, manuals, and documents-Used legal and industry-related documents-Prepared and mailed various documents and supplies-Filed all correspondence for the Administrative unit