Heather Dickson Email & Phone Number

Baltimore, Maryland, United States

Rockville, Maryland, United States

• Oversee a team responsible for multiple functional areas, including interpretation project management, resource management, security protocols, and the quality assurance program• Responsible for engagement with new interpreting clients, including price negotiation, client education, and execution of services

- Provide technical program oversight for the interpreting program and a team of projectmanagers- Maintain and update project workflows- Resolve client disputes, providing written reports to senior management and ownershipon the problem and resolution- Negotiate rates and terms with contractors for new or special projects, while meetingoverall program targets for gross profit margin- Train new project managers, and provide hands on project management support… Show more - Provide technical program oversight for the interpreting program and a team of projectmanagers- Maintain and update project workflows- Resolve client disputes, providing written reports to senior management and ownershipon the problem and resolution- Negotiate rates and terms with contractors for new or special projects, while meetingoverall program targets for gross profit margin- Train new project managers, and provide hands on project management support asneeded Show less

Rockville, Md

- Managed a database of over 1,500 linguists, resolving resource shortfalls- Coordinated with the operations staff to solve problems and meet new needs- Responsible for recruiting independent contractors: reviewing resumes, administering language tests, and checking references for prospective linguists and desktop publishing resources.- Maintained accurate records of the clearance processes and statuses for all employees and contractors - Provide support for Business Development… Show more - Managed a database of over 1,500 linguists, resolving resource shortfalls- Coordinated with the operations staff to solve problems and meet new needs- Responsible for recruiting independent contractors: reviewing resumes, administering language tests, and checking references for prospective linguists and desktop publishing resources.- Maintained accurate records of the clearance processes and statuses for all employees and contractors - Provide support for Business Development in preparation of Translation and Interpreting Proposals Show less

Rockville, Md

- Review documents submitted by linguists before final submission to clients- Production support for government clients such as: Social Security Administration, Veterans' Administration, NASA, Department of Justice, as well as private sector clients

Bowie, Md

Check in guests; assisted with concerns and questions.

Master Of Arts (M.A.), United States Foreign Policy And National Security

Concentration: Development and Governance

Bachelor Of Arts (B.A.), International Relations; Minors:Chinese Language, Japanese Language

Activities and Societies: AU Ambassadors Concentration: International Politics Regional Focus: Asia

Certificate Of Completion Chinese Language Pledge, Chinese Language

Activities and Societies: China Studies Institute