Heather Dickson Email and Phone Number

Financial Controller• Oversaw the financial planning & daily management of company• Established new organizational structure, successfully formed & managed the accounting department• Prepared monthly internal financial statements, upgraded financial reporting from cash to accrual basis• Began regular financial meetings with ownership & all department heads covering various KPIs• Negotiated more favorable terms & interest rates with lenders & suppliers• Introduced controls & audits to reduce expenses by 30% & improve overall loss prevention measures• Implemented QuickBooks & upgraded POS system, trained applicable staff on program functionalities• Streamlined A/R & A/P (collected outstanding A/R, empowered company to uphold NET 30 terms)• Acquired $1 million in government funding• Performed forensic accounting analysis for several lawsuitsHuman Resources Director• Built HR department practices & standards (including hiring, onboarding, performance reviews, employee separation), hired 70+ candidates utilizing these new processes• Upgraded & managed ADP HRIS (including enactment of 401k program)• Managed relationships with benefits brokers, handled annual benefits renewals• Created ongoing employee education programs regarding benefits/leaves/policies/payroll, assisted all employees through open enrollment periods• Completed workers comp claims, upheld ACA compliance & OSHA standards throughout workplace• Revised employee handbook to ensure legality & update practices• Filed quarterly payroll tax returns• Installed confidentiality & mediation standards to navigate employee/management issues• Consistently upheld a 24-hour turnaround for employee queries

• Oversaw employee recruitment/onboarding/salary negotiation process• Managed Gusto HRIS, ran payroll• Implemented benefits program, managed relationships with brokers, educated employees• Upgraded accounting data systems, handled A/R• Developed marketing campaigns, increased social media following by 300% in 1st month• Managed website, SEO, & content creation• Scheduled painters & job costing appointments

Interview residents in assigned areas, in both English & SpanishTravel around the state of Washington to complete enumeration effortsConduct research on behalf of the U.S. Census BureauExplain the purpose of the Census, answer questions & convince respondents of the importance of the Census Effectively assess situations as either a positive opportunity or a potential threat Accurately record household & demographic informationHandle data using best data stewardship practices

Compose or learn parts with a quick turnaround (sometimes one day)Aid in the songwriting processGuest producePlay/sing in a number of styles depending on project needs

Travel nationally & internationally to perform with various groupsMemorize large amounts of material in short periods of timeCoordinate publicized interviewsCollaborate with musicians from all over the worldNetwork with labels & venue staff

Taught private & group lessons (piano, guitar, bass, ukulele, voice, music theory, songwriting)Developed & taught studio wide weekly theory courseWorked closely with owner and other teachers to improve theory knowledge and teaching techniquesCreated curriculum for private & group classes Advised students ages 16-20 on college apps/careers/personal developmentWrote college recommendation lettersRecruited new students, paired with teachers

Sold over $50k in gear per month, leading to regular performance raisesDeveloped/cultivated vendor relationshipsCreated wholesale channels for independent companiesDesigned merch displaysGathered 15+ new stable clients per week

Taught private & group lessons for children in the communityCreated curriculumResearched teaching methods and helped other teachers improveManaged studio times for 20+ teachers & 50+ students