Working for Alpha Data Services (ADS) within State Street Alpha, which specialises in providing fully hosted Data-as-a-Service working on “Front to Back” transformation programmes. Managing vendor, third party and client directed data to deliver business ready information for trading, compliance and investment oversight.

Responsible for the implementation and deployment of all Bloomberg’s Enterprise Distribution products using effective project management skills to carry out projects from presales to production status.Required to communicate to technical and non-technical audiences and to provide implementation services to Sales and Technical Account Managers. The role also involves coordinating and interacting with a number of internal teams at Bloomberg (Sales, Installations, Network Operations, Contracts and Exchanges, Supply Chain and Product) and interfacing with client-side counterparts while maintaining a consistent and cohesive level of service to all contacts.Developing a deep extensive understanding of client architecture, infrastructure and application design, allows for the provision of specialist technical input to client pre-engagements. It also allows for any potential risks to be exposed and communicated to client in conjunction with the TAM, or to work as a TAM under appropriate circumstances. Setting up initial BAMS and EMRS configuration and carrying out extensive training face to face or remotely with all administrators. Also demonstrating thorough knowledge of DACS to all MFA clients to allow for smooth integration of the BPipe product into TREP. Working closely with Third Party Integration to onboard new vendors to “Bloomberg Ready” status and implementing and trouble shooting any existing third party applications issues e.g Murex, ION, SunGard Front Arena into BPipe API. Working with Product to adapt and advance concepts of market data contributions and real time market data publishing over the Enterprise Data Distribution Management system and constantly developing and trouble shooting CDAP protocols with client and Bloomberg R&D.Develop implementation process Ad-hoc TAM for Engagements without Technical Account Management cover or in their absence.

Managing a team of high-profile project managers responsible for the successful integration of the Bloomberg Professional service across EMEA with key focus on London, France, Switzerland, Spain and Middle East.Installing, implementing and supporting Bloomberg onto the client's network, the team delivered exceptional customer service to new and existing customers at all levels from front end users, market data professionals and technical engineers.Proactively liaising with Bloomberg Network department to anticipate client bandwidth violations and propose relevant solutions to meet customer needs through constant communication and on site meetings.Leverage network routing protocols such as RIP, HSRP and BGP to allow initial connectivity to the Bloomberg network.Ultimate ownership of driving innovative ideas to improve efficiency and internal workflow, collaborating with US and Asian counterparts and relaying feedback to senior management and R&D for enhancement suggestions of Bloomberg terminal.

Responsible for servicing clients in accounts across London, Spain, Andorra, Majorca and Iceland, working in the front line when it comes to implementing new business.Primary contact for new and existing clients ensuring the whole installation process meets the client's needs.Extensive multitasking and excellent organisational skills, working in a fast-paced environment, responsible for both customer retention and business generation. Establishing strong working relationships with clients over the telephone and on-site visits.Varied role encapsulating a combination of any of the below at any given timeAssessing client functionality in order to sell the most relevant communication lineIntegrating the Bloomberg product onto client's networkCoordinating Bloomberg engineers to ensure they are able to get the client sitesHolding technical discussions with customers on hardware and softwareOrdering, monitoring and troubleshooting communication linesMultitasking with a high volume of simultaneous projects

Project Manager for various Directorates supporting the collection of data and report generation within required timescales and producing regular performance indicator reports.Implementing and maintaining databases to produce monthly sickness and trigger level reports for 14500 Sunderland City Council Employees.Coordinating the research and analysis of statistical information regarding employment issues and trends and the provisions of regular reports to inform decision making and policy development.Responsible for the creation and maintenance of the Corporate Personnel's electronic filing structure.