Heather Dockery Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Illinois, United States

▪ Conducts calls in accordance with all metrics and measures used to evaluate call quality and productivity ▪ Use of excellent interpersonal skills deescalate callers that are distraught and makes logical decisions often while facing stressful situations ▪ Resolution of complex requests from APP physician offices or patients involving claims processing, accounts receivable and coding ▪ Acts as a liaison between various AHPO departments to identify system related capitation, referral, and eligibility issues ▪ Responds to benefit plan concerns and educates callers on interpretation of the benefits▪ Collaborates with HMOs, PCP, PHO, MCO and members to resolve any outstanding issue

Marinette, Wisconsin, United States

One of two Patient Service Representative (PSR) Leads supporting 20 PSRs across six sites◼ Promoted to a PSR Lead within four months of initial hire date at Aurora Healthcare◼ Currently cross-trained in 9 of 15 PSR pods◼ Schedule development and maintenance for approximately 20 personnel◼ Provide training for new employees or PSRs being cross trained◼ Demonstrate professionalism and motivate staff toward professional growth and development

Marinette, Wisconsin, United States

 Greets patients and visitors and responds to routine requests for information.  Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.  Updates insurance, financial responsibility and other data. Ensures insurance and patient information obtained is complete and accurate. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments. Performs visit closure.

 Custodian of the record. Acts as secretary on all criminal inquiries and record keeping. Directs court matters to court personnel, law enforcement, attorneys, defendants, and the general public. Controls and screens incoming phone calls, determining priority, redirecting inquiries and providing information when possible. Deputized to swear in witnesses. Perform court room duties, including marking and tracking exhibits. Takes in-court minutes of hearings, scheduling hearings. Prepares notices to parties regarding next hearing date. Prepares warrants, judgement of sentences and bonds. Dockets and scan all court pleadings.

Oklahoma City, Oklahoma, United States

Judges’ clerk; manages complete schedule, correspondence and direct communication with the Judge Processes in-court minutes and documents Crossed-trained to work independently performing duties throughout related departments as assigned by management Records, files and maintains all case proceedings including motions, minutes and orders Establishes and maintains effective professional working relationships with defendants, lawyers and management Maintain jury pools and panels, issue summonses, assemble jury panels, qualify jurors, prepare vouchers for jury payment, and perform numerous follow-up tasks with jurors. Generates defender profile, demographics and data entry Conduct public record searches and criminal background checks. Cross-train and back-up front counter and other divisions as necessary. Balances end financial report

Escanaba, Mi

 Acts as secretary on all criminal court handlings Michigan Supreme Court Certified Electronic Operator (CEO) Directs court matters to court personnel, law enforcement, attorneys, defendants, and the general public  Controls and screens incoming phone calls, determining priority, redirecting inquiries and providing information when possible  Cross-train and back-up front counter and other divisions as necessary. Maintain jury pools and panels, issue summonses, assemble jury panels, qualify jurors, prepare vouchers for jury payment, and perform numerous follow-up tasks with jurors. Receives and processes money for court fines, costs and bonds

Delta County

Landlord/Tenant IssuesGeneral Civil ClaimsSmall ClaimsMiscellaneous Clerical (i.e., filing, faxing, copies)Responsible for Maintaining Court RecordsBecoming Certified Electronic Operator for back-up Court Reporting

905 1St Ave. South

Providing community awareness with a local Task ForceVictim Witness Notification/Outreach to Victims and SurvivorsSupervised night staff scheduling and trainings (8).Personal Protection Order Legal Advocacy/Court AccompanimentCriminal Justice AdvocacyProvide crisis intervention services to individuals calling the crisis line or coming directly to the shelter24-hour crisis hotline calls: Procure appropriate assistance or referrals to callers and maintain confidential documentation of all callsMediating and tending to clients in-houseMaintain confidentialityCollaborating with other organizationsPlan and execute fundraisers Monthly reports and updating client progress

905 1St Ave South

Work with women who have survived domestic violence or sexual abuse. 24/7 crisis lineMediate household residentsMaintain clean, safe environmentProvide housing and employment information to clients

Escanaba, Mi

Create a warm welcoming ambiance Serve drinks, appetizers, and dinnersShift report

Escanaba

Greet customers Keep controlled/fun atmosphere Mediate misunderstanding between patronsDirect co-workers in friendly/efficient manner

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Business Management And Social Behavior, Senior

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Focus on sociology, cultural, and gender studies

High School Diploma