Heather Dolan

Heather Dolan Email and Phone Number

Senior leader with proven ability to deliver forward-looking, outcome-driven leadership in marketing operations and automation
Heather Dolan's Location
Sayville, New York, United States, United States
About Heather Dolan

Hello, I'm Heather Dolan, and I am currently exploring next-step opportunities in my career where I can leverage my robust expertise in marketing. As you will see, I have built my career on driving innovation and transformation in marketing while advancing through roles of increased scope and authority. I excelled while setting strategies, leading activities, and engaging initiatives to achieve objectives for sustainable growth and development. Further, my knowledge of marketing operations and automation has allowed me to deliver tangible improvements to campaign execution, go-to-market tactics, campaign performance tracking, and workflow coordination.My experience is bolstered by an MBA and BS degree in Marketing. I am also a member of the Association of National Advertisers.

Heather Dolan's Current Company Details

Senior leader with proven ability to deliver forward-looking, outcome-driven leadership in marketing operations and automation
Heather Dolan Work Experience Details
  • Msc Industrial Supply Co.
    Senior Manager, Marketing Operations & Automation
    Msc Industrial Supply Co. Oct 2018 - Sep 2023
    New York, United States
    Here, I oversaw an enterprise-level marketing program as well as a marketing automation platform. To this effect, I provided leadership to the marketing team while leading data-driven integrated campaigns and initiatives and also served as an expert in marketing automation systems while advising team members and leaders across departments.Highlights of my contributions include:♦ Championing the utilization of marketing automation tools, including campaign execution, email… Show more Here, I oversaw an enterprise-level marketing program as well as a marketing automation platform. To this effect, I provided leadership to the marketing team while leading data-driven integrated campaigns and initiatives and also served as an expert in marketing automation systems while advising team members and leaders across departments.Highlights of my contributions include:♦ Championing the utilization of marketing automation tools, including campaign execution, email optimization, and workflow management platforms, to elevate program outcomes.♦ Devising new methods for reducing time-to-market, including via process improvement and innovation, resulting in a ~35% reduction in time required for campaign planning, development, and, ultimately, successful campaign launch.♦ Leveraging a network of high-caliber agency partners to produce top-tier deliverables while meeting budget and timeline targets.♦ Leading the successful migration of the project management software from InMotion to Workfront, developing a plan for dates, milestones, tasks, and owners, and leading a four-person Traffic team to see the project through to completion within three months.♦ Optimizing email campaigns to improve low open and click-through rates as well as high opt-out rates, utilizing built-in features available post-successful migration to a new ESP, Salesforce Market Cloud. Show less
  • Msc Industrial Supply Co.
    Senior Manager, Marketing Analytics & Operations
    Msc Industrial Supply Co. Mar 2015 - Oct 2018
    New York, United States
    Providing leadership in marketing data, analytics, and strategic insights, I engaged teams within marketing and across other departments in collecting, preparing, synthesizing, and modeling data. Additionally, I transformed data insights into actionable strategies for segmentation, target identification, campaign development, and test planning. Highlights of my contributions include:♦ Leveraging data analytics to assess campaign performance, evaluate our approach, and define… Show more Providing leadership in marketing data, analytics, and strategic insights, I engaged teams within marketing and across other departments in collecting, preparing, synthesizing, and modeling data. Additionally, I transformed data insights into actionable strategies for segmentation, target identification, campaign development, and test planning. Highlights of my contributions include:♦ Leveraging data analytics to assess campaign performance, evaluate our approach, and define next steps moving forward.♦ Heading an effort to improve the level of ownership and accountability within the marketing organization, enhancing clarity in processes for campaign development and task assignment through the design of a five-phase approach.♦ Creating an optimal customer experience through the management of processes and tools driving the development and execution of multi-channel customer journeys and marketing campaigns.♦ Producing a monthly deep-dive analysis deck for senior leadership to monitor website performance and growth, identifying abnormal trends to uncover potential areas of opportunity to improve overall company performance. Show less
  • Msc Industrial Supply Co.
    Manager, Marketing Data Analytics
    Msc Industrial Supply Co. Aug 2013 - Mar 2015
    New York, United States
    Leading the preparation, processing, and analysis of business data, I ensured the value and quality of insights for operational decision making. Beyond guiding steps for securing, cleansing, extracting, mapping, validating, and modeling data, I utilized visualization methods to communicate insights to internal and external audiences.Highlights of my contributions include:♦ Showcasing ability to set and improve standards for customer data modeling and management.♦… Show more Leading the preparation, processing, and analysis of business data, I ensured the value and quality of insights for operational decision making. Beyond guiding steps for securing, cleansing, extracting, mapping, validating, and modeling data, I utilized visualization methods to communicate insights to internal and external audiences.Highlights of my contributions include:♦ Showcasing ability to set and improve standards for customer data modeling and management.♦ Creating actionable data insights offering clear value in improving team productivity and program measures against key performance metrics. Show less
  • Msc Industrial Supply Co.
    Supervisor, Marketing Analytics
    Msc Industrial Supply Co. May 2006 - Aug 2013
    New York, United States
    Supervising the marketing analytics team, I set goals and evaluated performance against targets; planned and implemented training activities for all new department hires; and provided advice while consulting on data cleaning, transformation, and analysis.Highlights of my contributions include:♦ Effectively partnering with cross-functional teams and vendors to determine system requirements and functional specifications critical to program success.♦ Serving as a subject… Show more Supervising the marketing analytics team, I set goals and evaluated performance against targets; planned and implemented training activities for all new department hires; and provided advice while consulting on data cleaning, transformation, and analysis.Highlights of my contributions include:♦ Effectively partnering with cross-functional teams and vendors to determine system requirements and functional specifications critical to program success.♦ Serving as a subject matter expert in customer location level data, inclusive of monthly and quarterly counts, attrition trends, potential sales estimates, and lifecycle stage. Show less
  • Msc Industrial Supply Co.
    Senior Marketing Analyst
    Msc Industrial Supply Co. Aug 2003 - May 2006
    New York, United States
  • Msc Industrial Supply Co.
    Marketing Analyst
    Msc Industrial Supply Co. Dec 2000 - Aug 2003
    New York, United States
  • Msc Industrial Supply Co.
    Co-Op Advertising Coordinator
    Msc Industrial Supply Co. Apr 1998 - Dec 2000
    New York, United States

Heather Dolan Education Details

Frequently Asked Questions about Heather Dolan

What is Heather Dolan's role at the current company?

Heather Dolan's current role is Senior leader with proven ability to deliver forward-looking, outcome-driven leadership in marketing operations and automation.

What schools did Heather Dolan attend?

Heather Dolan attended Hofstra University, Providence College.

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