Always strive to provide High-level customer service through timeliness, accuracy, clear communication and follow-up.Work closely with clients, account managers, internal, external stakeholders, along with 4-5 multifunctional departments to manage daily functions, as well as one-off projects from beginning to end.Always looking for potential products or services to find areas for developmental improvements in efficiency through analyzing client/customer needs. Ability to direct, coach, support, delegate and maintain morale Custom order fulfillment, kitting & custom assemblies : B2C, B2B (multi-channel)E-commerceVendor compliance Routing guides & system integrationStrong background & focus on inventory, packaging/assembly, shipping&receivingMain contact for channeling estimate requests & inquiries for monthly fulfillment, custom jobs & large projects.Well versed in Adobe, Microsoft Excel, Word, Outlook, MS Teams & Smart SheetAED, CPR & First Aid CertifiedSafety Committee Member

Troubleshooting MS Word/Excel/Outlook/Chrome/Explorer concernsProvide computer technology assistance up to multicultural group of up to 20 people at a timeHelp navigate through various application websites and resume writing programs - ie: WinwayAssist with locating software icons, assist with faxing documents, photo copying and downloading applications

Main contact to Resolve product and/ or service problems by clarifying the customers complaint, determined the Root Cause, selected, and explained the best solution to solve the problems, expedited correction, and / or adjustment, followed up to ensure resolution.Training and development on new applications and procedures (Office staff - 7 admins , WHSE - 30 workers & Independent Contractors - 12 Main IC’s + teams)Recorded and maintained customer records by updating account information.I-direct and MI billing Maintained financial accounts by processing customer adjustments & Independent Contractor negotiations.Prepared product & service reports by collecting and analyzing data through KPI reporting, online platforms and data transfer. Finalized scheduling, building, routing and contractor assignment up to 26 trucks a day for White Glove Home Delivery & overnight runs.Oversaw day-to-day operations - consistently providing impeccable customer serviceMXD Group Formally known as Exel Direct Inc

Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipated customer and store needs by constantly evaluating environment and customers for cues. Empowered 12-20 partners so that the team can respond as necessary to create the Third Place environment during each shift. Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance during shift. Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Executed store operations during scheduled shifts. Organized opening and closing duties as assigned. Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.Provided influential insight that molded standards for drive thru efficiency. Opening Procedure Implementation/Set Up Performed with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.