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Heather Dougan is listed as Senior Technical Support Analyst @ Bullhorn | Enterprise Customer Support, Tier 2 troubleshooting at Bullhorn, a company with 979 employees, based in Cleveland, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Heather Dougan.
Heather Dougan previously worked as Senior Technical Support Analyst at Bullhorn and Customer Success Analyst at Bullhorn.
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At Bullhorn, we excel in providing enterprise-level technical support, and my role as a Senior Technical Support Analyst allows me to leverage my proficiency in troubleshooting and customer success. With a focus on Tier 2 support, our team utilizes New Relic, SQL, and Jira to diagnose and communicate customer issues effectively, ensuring a seamless experience. My expertise in Salesforce and email communication systems underpins our ability to maintain high customer satisfaction.Collaboration and mentorship play a significant role in driving customer success within our organization. As a Subject Matter Expert, I have contributed to the onboarding and continuous development of new team members, fostering an environment of knowledge sharing and collective growth. I contribute instructional articles to our Knowledge Base to ensure continuity of support.
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Cleveland, Ohio, United States
Enterprise Customer Support. Rated as a "Role Model Employee" per evaluation in regard to Company Values.Tier 2 troubleshooting using tools like New Relic and SQL to diagnose customer issues. Use Jira to communicate findings with engineers.Extensive use of Salesforce ticketing system and proficiency in email communication.Excellent problem-solving skills.
Cleveland, Ohio, United States
Assist recruiters and other human resource professionals navigate our onboarding website to assist new hires via phone and email contact. Train new coworkers on our software and continue to mentor them through their tenure in the department. Selected as a Subject Matter Expert. Created documentation of processes for both internal an external audiences.
Cleveland, Ohio, United States
Able was a SaaS company providing onboarding software. We worked with recruiting firms and employment agencies, primarily in the healthcare industry. In January of 2022, Able was purchased by BullHorn and I accepted a position as part of the acquisition. During my time at Able, I handled the highest volume of incoming customer tickets.
Cleveland/Akron, Ohio Area
Assist insurance brokers, HR managers and their employees with navigation of our website. Employ patience and empathy to help clients understand how to document their medical history and other information necessary to complete insurance enrollment forms. Work with Development and Quality Assurance departments to ensure the best client experince when using.
Work with engineers to provide quotes, pricing, lead time and delivery dates via phone and e-mail. Track orders and research status. Provide basic technical information to customers. Ensure complete customer satisfaction even after the order is received. Work to exceed sales goals through timely follow-up. Manage orders from entry through shipping. Provide.
Cleveland, Ohio, United States
Scheduling of Contact Center Agents, Management of Contact Center Agents, Administrative Duties, Assist in Training, Review and Approve Customer Payments, Settle Claims, Handle Escalated Calls
Cleveland, Ohio
Provide application advice and problem solving suggestions to home owners, contractors and store associates. Document each call in CRM system. Settle customer claims. Work as liaison between Marketing and Product Support.
Develop Technical Training Materials, Conduct Train The Trainer sessions, Liaison Between Sites, Attend Classes To Audit Materials and Trainers
Cleveland/Akron, Ohio Area
Train and supervise call center representatives. Analyze quality and service goals of direct reports. Handle escalated calls. Work with Department Of Insurance to ensure conformance.
Cleveland/Akron, Ohio Area
Answer incoming customer calls. Perform underwriting endorsements to auto policies. Provide billing explanation to customers.
Other employees you can reach at bullhorn.com. View company contacts for 979 employees →
Jason Atest
Colleague at BullhornGreater St. Louis, United States
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Matt Becker
Colleague at BullhornNorth Canton, Ohio, United States, United States
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Philip Laposa
Colleague at BullhornSt Louis, Missouri, United States, United States
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Chloe Eaton
Colleague at BullhornHove, England, United Kingdom, United Kingdom
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Chloe Rose Eaton
Colleague at BullhornBrighton, England, United Kingdom, United Kingdom
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Christian Main
Colleague at BullhornLakeland, Florida, United States, United States
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Trent Hibbard
Colleague at BullhornBoston, Massachusetts, United States, United States
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Avinash Madade
Colleague at BullhornHyderabad, Telangana, India, India
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Coen Van Groenendael
Colleague at BullhornThe Randstad, Netherlands, Netherlands
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MK
Manis Kumar
Colleague at BullhornMumbai, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Heather Dougan works for Bullhorn.
Heather Dougan is listed as Senior Technical Support Analyst @ Bullhorn | Enterprise Customer Support, Tier 2 troubleshooting at Bullhorn.
Heather Dougan is based in Cleveland, Ohio, United States while working with Bullhorn.
Heather Dougan has worked for Bullhorn, Able (Formerly Employstream), Formfire, Nook Industries, and Sherwin Williams.
Heather Dougan's colleagues at Bullhorn include Jason Atest, Matt Becker, Philip Laposa, Chloe Eaton, and Chloe Rose Eaton.
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