Heather Dougherty is a Vice President, Customer Success at Lexer. Colleagues describe her as "Heather is an incredibly dedicated and loyal Customer Success leader. I had the pleasure of supporting her team while she was the VP of Customer Success at Lexer. I saw first hand how hard Heather worked for our clients and the great lengths she went to in order to retain and grow the business. She worked tirelessly to deliver an exceptional customer experience, especially when there were factors beyond her control that could weigh negatively in our customers' minds. If there was something we could do to improve a customer relationship, Heather was the first to raise her hand and to get it done. In addition to her incredible CS prowess, Heather excels as a manager of people. Heather knew how to hire great people and was a master at getting the most and best out of her team. She made a point to get to know her team members as people and invested significantly into their personal and professional success. Her efforts showed in the incredible culture and camaraderie that was always present on her team. Lastly, Heather is extremely approachable and an incredibly pleasant person to be around and to work with. She was always someone I could go to with questions or for advice about how to approach certain situations. And when things got difficult, she treated me like one of her own. Heather has an amazing sense of humor and personality that always makes people smile. It's for all of these reasons that I would highly recommend Heather for any leadership position in customer success/service. She would be a value add to any organization."