Heather Dwyer Email & Phone Number

Newport Beach, Ca, Us

Austin, Texas, United States

We specialize in Recruitment and Task Force for luxury, lifestyle, and independent hotels across the U.S.

Newport Beach, California, United States

Specializing in elevating Group Sales, Marketing, & Events teams in the hospitality industry through consulting, coaching, speaking, and training services.

Newport Beach, California, United States

The Resorts Division went from 3 separate hotel entities to one centralized sales team. My role as Associate Director of Sales was to lend support for the corporate VP of Sales, Director of Sales & Marketing, and Director of Sales to achieve optimal results with the sales team, hotel's objectives, and client relationships. Additional sales responsibilities included managing key accounts for our other two properties, Hotel Irvine and The Resort at Pelican Hill. Through Covid, when our other two hotels suspended service, The Resort at Pelican Hill became home for the sales team and we actively represented the iconic Five-Star resort- perched on over 500 acres in Newport Coast with Italian-inspired architecture and Pacific Ocean views. The product included 332 guestroom - 204 being Bungalows and 128 stunning Villas, as well as 2 on-site Tom Fazio, designed golf courses.

United States

Promoted to this position based on leadership abilities. Directly assisted the oversight of sales and marketing operations in partnership with the Director of Sales & Marketing including the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives.

Newport Beach, California

• Responsible for soliciting and securing group business originating from the Northeast, pharmaceutical, biotech, and professional sports • Travel to market for personalized sales calls, tradeshows & conventions• Business Development for more quality customers, client relationship management, and build rapport with new clients • Maximize revenue for the Hotel through contract negotiation, knowledge of industry trends, and teamwork•Supported the sales team with contract review, marketing tools, amenities, tradeshow management, as well as standardizing office SOP’s.

Las Vegas

Northeast/Sports/International/Canada (September 2014- October 2015) • Develop and manage relationships with key accounts; including travel and private client events• Conduct site visits for prospective clients; including FAM trips for my sales region • Represent property at trade shows, conventions and promotional events • Increased territory production by 50% from 2014 YTDMidwest/Incentive Accounts (July 2013- September 2014) • Successfully secured top incentive accounts; Experient, ITA Group, BCD, American Express• Confidently conducted site tours and entertained perspective clients in restaurants• Partnered and organized client events with GSO’s to improve face-to-face connections with clients

Las Vegas

• Built and maintained relationships with meeting planners in order to earn/retain business• Partnered closely with Services and hotel operations to ensure high quality service for small groups• Serve as the point of contact for all marketing related materials for the Hotel Sales department

Las Vegas, Nevada Area

• Selected out of 3,000+ candidates to be groomed by the MGM executive team in a year long management training program• Closely experienced each MGM Resorts Hotel and department through a series of hands-on departmental rotations• Recruited to travel with Development Team (out of 66,000 employees) to represent the MGM Resorts brand at career fairs and community events to support their efforts to develop a new property in Springfield, MA• Elected by the VP of Sales to sit on The Mirage Guest Service Committee to assist in improving the hotel's net promoter score

Las Vegas, Nevada Area

• Provided high level service in a fast-paced (2,000+ covers during peak season) corporate restaurant• Achieved first place in over a dozen food/wine sales contests• Won 1st place (Trip to Paris) for a 3 month sales contest out of 100+ servers as a part-time employee• Recognized for outstanding customer satisfaction indicated through yearly reviews and secret shopper reports

Las Vegas

Marketing and promotions intern as part of my college credits for my Business Marketing degree from UNLV.- Worked on Business Development for strategic corporate partnerships for movie premiers - Planned and implemented the strategy from beginning to end for movie premier launch parties, Including Sex & the City that entailed partnerships with restaurants, retail shops, and production company

Stoughton, Massachusetts, United States

• Built relationships with qualified customer base to further develop account potential and increase account referrals. • Met or exceeded quota for new members every month• Mentored new staff and fine-tuned procedures, projects, and documents• Participated in staff meetings and brainstorming sessions; including, marketing and budget analysis for a center with over 5,000 members• Proficient at communicating effectively with members of different Cultural and Religious backgrounds• Participated in business development strategies; including, designing communications related to recruitment and retention

Greater Boston

Freelance theater teacher contracted to be part of the extracurricular structure in schools, community centers, and private theatre companies. Taught drama and presentation skills for kids ages 5-12 through improvisational exercises, speech, script work, and year-end performances.