Heather Dykstra Email and Phone Number

Responsible for a variety of clerical and specialized administrative functions generally of critical or confidential nature for physicians and multiple managers. • Enters data and manages information in a database. Maintains complex files and records. Maintains and updates department resources and tools such as employee lists, referral lists, phone lists, organizational charts, or other department information.• Prioritizes and manages leaders' calendars to ensure business objectives are met. Schedules and confirms appointments, and meetings. Uses judgment in matters affecting supervisor's calendar.• Provides support for meetings including preparing agendas, reserving rooms, sending appointments, coordinating catering, recording and distributing minutes. Sets up and trouble shoots phone, video, and web conferencing effectively.• Collects information, compiles data from one or more sources, searches and investigates information, and makes and checks routine calculations for specified forms, report formats, presentations, or other documents requiring specific knowledge of functional operations. Proof-reads and completes documents, checking for accuracy. Coordinates collection and preparation of operating reports.• Independently investigates assigned problems, determining method of research, data and information requirements as well as analysis techniques.• Orders, stocks, monitors, and maintains adequate office and other supply inventory levels.

Responsible for tracking and allocating incoming funds for multiple department’s, coordinate accounting issues and account receivables with department heads, primary liaison with all customers for account management, create and communicate all account receivable reports and status to Administration. •Manage student/teacher finances using TES program and Excel spreadsheets•Facilitate intake of funds at remote locations including cash boxes and set up IPAD Square for all activities•Set-up and manage monthly customer payment plans•Receipt and deposit all money received from customer•Gather and enter information from all fundraisers•Maintain positive communication with customers, department heads and Administration •Primary point of contact to initial customer interaction•Manage multiple project and departmental with strong Analytical, planning and Organizational skills•Escalate and communicate issues with account receivables•Manage collection accounts with customers and the agency

Office management and coordination for all activities including, account receivables,office supplies, student registration, payroll, coordinated on demand staff needs and general office management.Receipted money received by customersCopied monthly newsletters and various projectsBreak coordination and supervisionKept up to date on student attendance and prepared attendance lettersPrepared payroll for teachers and aidsMaintained student records on internal systems (Skyward, CUM files)Maintain positive communication with customers, department heads and administrationPrimary point of contact to initial customer interactionUpdated and managed multiple calendars and activities across the organization