Heather Edmonds

Heather Edmonds Email and Phone Number

TLC Dispatch/Fulfillment Supervisor @ Comcast
philadelphia, pennsylvania, united states
Heather Edmonds's Location
Richmond, Virginia, United States, United States
Heather Edmonds's Contact Details

Heather Edmonds personal email

n/a

Heather Edmonds phone numbers

About Heather Edmonds

Heather Edmonds is a TLC Dispatch/Fulfillment Supervisor at Comcast. She possess expertise in time management, customer service, management, customer satisfaction, call centers and 5 more skills.

Heather Edmonds's Current Company Details
Comcast

Comcast

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TLC Dispatch/Fulfillment Supervisor
philadelphia, pennsylvania, united states
Website:
comcast.com
Employees:
75807
Heather Edmonds Work Experience Details
  • Comcast
    Comcast Dispatch Supervisor
    Comcast Jul 2007 - Present
    *Continuous hire, coach, and performance manage employees to guide performance and development including career.* Analyze data reports regarding KPI’s and Goals using that information to communicate out to internal team to drive desired results.*Communicate and motivate team members to create a healthy and successful work environment ensuring that all Health and Benefits information have been provided *Drive service excellence through first call resolution by conducting quality assurance checks.*Exhibit fiscal responsibility by managing expenses, overtime costs, etc. within budget.*Participate and develop training and development of team members to ensure individual performance meets expectations.*Collaborate across functions to resolve any issues that may impede team performance or business objectives.*Identify trends and problem solve for long term solutions.*Attend and facilitate meetings that build consensus on decisions and define accountabilities. *Provide periodic performance reviews of employees.*Perform administrative duties to facilitate the proper flow of reporting and payroll.*Continually pushing KPI goals and Performance metrics which can result discipline unsatisfactory performance*Project Lead for managing all coverage and identifying gaps and submitting the amount of OT needed for the entire region.*Supervise 12-15 dispatchers that manage Tech routes, close jobs, scrub orders, move jobs, contact customers, and contact techs. *Career Development with employees and Leads.
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  • Mosaic Catering & Events
    Event Lead/Server/Bartender
    Mosaic Catering & Events Sep 2023 - Present
    Richmond, Virginia, United States
    *Setup/Breakdown at Venues *Pass Hor’devours, help setup and decorate Food Stations and Bar Stations *Serve Customers with Alcoholic beverages *Customer Service with all customers including Venue partners
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  • Manpower
    Payroll Supervisor
    Manpower 2000 - 2007
    *Manage up to twenty-five Payroll Clerks to ensure that timely payroll checks were sent out to all employees.*Coach and develop clerks on processing payroll and correct invoicing to customers.*Fill in for payroll clerks and direct deposit clerk when out of office.*Recruit, interview and hire new Payroll Clerks into the Support Center.*Respond to problems or concerns from 150 branch office. *Fill in for Support Center Manager when out of the office. *Analyze monthly financial reports for the local service offices and produce weekly statistics for Payroll Clerks. *Participated in various system conversions over the years. *Worked on JD Edwards payroll systems.*Trained on Peoplesoft, SAP and Access systems.*Handle various local Human Resource functions.*Project Manager on traveling to close Payroll Offices and saving all necessary documents for retention purposes.
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  • Bank Of America
    Customer Care Supervisor
    Bank Of America 1990 - 2000
    **Held Various Positions: Correspondence Agent, Customer Care, Supervisor, Project Manager and Loan Supervisor
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Heather Edmonds Skills

Time Management Customer Service Management Customer Satisfaction Call Centers Telecommunications Team Leadership Leadership Troubleshooting Team Building

Heather Edmonds Education Details

Frequently Asked Questions about Heather Edmonds

What company does Heather Edmonds work for?

Heather Edmonds works for Comcast

What is Heather Edmonds's role at the current company?

Heather Edmonds's current role is TLC Dispatch/Fulfillment Supervisor.

What is Heather Edmonds's email address?

Heather Edmonds's email address is he****@****ast.com

What is Heather Edmonds's direct phone number?

Heather Edmonds's direct phone number is +121597*****

What schools did Heather Edmonds attend?

Heather Edmonds attended Jack Welch Management Institute, Virginia Commonwealth University, Hermitage High School.

What skills is Heather Edmonds known for?

Heather Edmonds has skills like Time Management, Customer Service, Management, Customer Satisfaction, Call Centers, Telecommunications, Team Leadership, Leadership, Troubleshooting, Team Building.

Who are Heather Edmonds's colleagues?

Heather Edmonds's colleagues are Hailee Danielsen, Para Pardhu, Steve Elder, Nicole Yue, Theodore Cyril, Anthony Yslas, Shaun Kenneally.

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