Successfully completed an extensive 4-week Flight Attendant Training. Readily maintains compliance with all Federal Aviation Regulations accompanied with Spirit’s policies and procedures. Provides superb customer service to all traveling guests by showing responsibility for their safety and comfort. Provides guests with briefings pre-flight, during flight and after landing. Checks and demonstrates the use of emergency equipment while showing an awareness of hazardous situations in the cabin. Within this area of leadership, I can provide direction during emergency situations including turbulence and delayed flights, and further includes aircraft evacuation, and administering first aid to ill or incapacitated guests. Answers all guest inquiries. Assist guests with carry-on luggage which may require overhead lifting. Market, sell, and provide snacks and beverages to guests and cater to clients with food allergies. Also assists guests with service animals.

Effectively demonstrates management of a computerized ride operating system while further being able to provide a safe environment during COVID-19; provides superior guest service, cleanliness and efficiency. Experienced and able to work in a fast-paced environment. Experienced in speaking in front of and being surrounded by large audiences and groups. Exhibits clear, accurate and attentive communication through the phone and radio. Demonstrates ability to follow directions and maintain performance theming. Knowledgeable and comfortable in offering assistance to guests. Displays an ability to work effectively in a team environment while being able to quickly adjust to daily operational changes. Focuses on commitment to guest satisfaction, with the ability to build positive productive relationships with cast members and guests.

Excelled in a fast-paced setting by demonstrating skills in POS operations, customer service, problem-solving and relationship building by communicating effectively with customers from diverse backgrounds. Demonstrated and sold merchandise in indoor and outdoor areas. Cash handling - both manual and using computerized registers. Stocking and cleaning shelves and carts. Received/put away stock and deliveries. Provided information to guests. Approaching guests and engaging them in conversation. Prepared packages for shipping/delivery.

Provide the JetBlue experience to every Customer, every time. Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time while navigating menus and screens on a computer terminal. Interchangeably work between answering continuous calls while completing various processes related to flight bookings and assisting with general information requests about airline travel on JetBlue. Works independently and in a team environment. Consistently makes determinations on adjusting fares and applying/adjusting earned points. Resolves general customer service concerns through effective customer service techniques. Able to sell ancillary products through implementing effective customer service. Send and receive email correspondence. Defuse escalated Customer situations. Initiate searches for miscellaneous travel-related information on the Internet. Research flight information, compensation requests, and specific details regarding company policies and procedures.