Heather Borges Email & Phone Number

Massachusetts, United States

Massachusetts

Westford, Massachusetts

Westford MA

• Collects, tracks, and reviews documents and clinical supplies and devices
• Set up, organize and maintain central electronic files.
• Prepare data summaries from studies
• Manage clinical photo data base
• Coordinate copying, printing, distribution, tracking and shipment of clinical trials documents such as protocols, regulatory binders, clinical study files and all required study documents
• Write reports including monitoring reports and IRB progress reports.

Billerica, MA

• Provide users/clients prompt, friendly, courteous and helpful service for all supported projects.
• Works closely with the project team to resolve issues
• Support lead for certain clients
• Attends client communication meeting and pre go live meeting

Billerica, MA

• Provide users/clients prompt, friendly, courteous and helpful service for all supported projects.
• Properly document and update issues entered into the issue tracking tool and ensure the issues are worked to resolution or closure per the project SLA and/or CCC processes.
• Work closely with certain clients to become more familiar with their study’s and stream line process between themselves and support to make things go smother.Create PQI’s so FLS can make data changes in the system and.

Billerica, MA

• Provide users/clients prompt, friendly, courteous and helpful service for all supported projects.
• Properly document and update issues entered into the issue tracking tool and ensure the issues are worked to resolution or closure per the project SLA and/or CCC processes.
• Resolve product/project related issues with assistance of CCC Manager, Senior Support Specialist, and Support Product Lead and/or Support Team.
• Conduct system monitoring for supported Perceptive products/projects.
• Perform administrative tasks including, but not limited to data entry, sending out correspondence, and filing.
• Live Data changes due to information error in the system

Westminster, MA

• Answering incoming calls for emergency service or for the office for the next office day.
• Use Oracle and Heat to create paperwork to go with each call for the Tech or for the office
• Call after hour technicians to explain the problem and assign them to the calls.
• Make sure each call is handled in a timely manor with great customer service