Heather Gleiser Email & Phone Number

Boone, North Carolina, United States

While working as Assistant Store Manager, key duties include:As Assistant Store Manager, I am responsible for optimizing store workflows. My approach includes creating staff schedules based on historical peak hours and operational needs, ensuring we have the right level of support at the right times. To maximize efficiency, I focus on effectively distributing responsibilities among the team and diligently tracking progress toward our goals. A key part of my role is to equip our teams to thrive, which I achieve through comprehensive training and ongoing mentorship. This includes instructing staff on proper cash handling techniques and ensuring accuracy and security in all financial transactions. My leadership style is geared towards fostering a productive and knowledgeable team, essential for the smooth operation of the store and for providing excellent customer service.Following are some of my accomplishments at GOODWILL:➢ Enhanced customer experiences by analyzing and resolving issues promptly.➢ Recognized for maintaining pristine documentation of daily activity, expenses, and payroll.➢ Supervised and motivated team aimed at successfully meeting and surpassing competitive sales goals; creating a positive work culture.➢ Elevated consumer loyalty and retention by analyzing behavioral trends, identifying potential improvements, and delivering effective strategies.

Richmond, Indiana, United States

My key responsibilities:As a Cashier in Richmond, IN, I exhibited meticulous attention to detail in operating the register and handling various transactions, including payments, returns, and exchanges. My role demanded a high standard of excellence, which I maintained while performing both opening and closing procedures. A crucial aspect of my job was prioritizing accuracy in counting and managing large volumes of cash, ensuring that all financial activities were conducted with precision and integrity. My commitment to accuracy and excellence in these tasks was key to maintaining smooth and efficient operations at the cashier's station, contributing to a trustworthy and customer-friendly shopping environment.My proudest achievements:➢ Mitigated item depletion with attentive inventory analysis and stocking.➢ Increased business retention by forming strong customer relationships.➢ Accelerated sales by presenting store promotions, loyalty programs, and discounts; incentivized upsells and cross-sells by pitching available specials.

Richmond, Indiana, United States

As a Sales Associate, I proactively sought out learning opportunities to enhance my skill sets, particularly focusing on sharpening my cash management abilities. My responsibilities included accurately processing exchanges, distributing refunds, and completing purchases, all while expertly navigating the Point Of Sale (POS) systems and strictly adhering to the company's policies and protocols. Additionally, I provided exceptional phone support, ensuring customer inquiries and issues were handled efficiently and professionally. This role allowed me to develop a comprehensive understanding of retail operations and customer service, contributing significantly to my professional growth in the retail sector.Notable Accomplishment:➢ Collaborated with cross-functional team members to meet and achieve goals.➢ Relayed the benefits of available credit cards, promos, and loyalty programs.➢ Maintained full stock levels through inventory assessment and requisition.My Additional Experience:➢ Grocery Associate, Walmart, Eaton, OH (5 years)

Bachelor Of Science, Communication And Media Studies

Associate Of Arts