Responsible for answering incoming calls from members and providing them prompt, efficient and professional service concerning their benefits and/or claims information. Offer members assistance with any chronic conditions they may have and refer them to our Disease Management area. Provide members with information about closing their Gaps in Care and advise what benefits they have for these services. Consistently achieving and maintaining average 3 or greater hourly call volume. Achieve and maintain availability, Compliance and Sign in percentages at an average of 89% or greater. Working to stay at a QA score of 90% or greater. Performing Preventive, Condition and PCP coaching for our members.

Work directly with healthcare practice staff to meet the needs of the customer. Communicated daily with doctors, doctors' offices and clinical liaisons. Assisted in maintaining patient records, explaining medical procedures, assisted in patient examinations. Assisted in explaining benefit information to patients. Strong experience in customer service.

Responsible for daily operation of an operating room. Coordinated patient care with multiple disciplines and deliverance of the highest quality of care. Accountable for resolving difficult and stressful situations involved in the healthcare setting. Delivered the highest of customer service.

Worked as a substitute within the various Schools in Helena overseeing the instruction and education of general education children as well as special education children.Worked as a Health Science substitute within the Shelby County Career Tech School overseeing the instruction and education of the health science curriculum.

Responsible for working with “special needs” children in the classroom. Worked to improve the health and wellbeing in the areas of sensory play, daily communication skills, and adapting to mainstream classroom lessons. Taught math, writing, reading and extracurricular activities. Made sure that others were successful in adapting to their surroundings.

Oversaw the daily instruction and education of preschool aged children.

Performed and analyzed health assessments on new patients and developed individualized exercise programs. Communicated daily with the healthcare team. Lead various exercise classes. Lead various educational classes. Included “How to properly…” use weight equipment, check your blood pressure and pulse, identify signs and symptoms that are alarming. Initiated incentives and motivators that would reward those most faithful to their exercise prescriptions. Emphasized to others, the importance of wellness and health. Developed programs and incentives that pushed others to be their best self.

Designed patients exercise therapy prescriptions based on analyzed health data gathered. Performed monthly reports on patients which included progressions and complications. Lead educational classes. Topics included were “How to know your target heart rate range while exercising,” “How to identify signs and symptoms of a heart attack,” “How to stop smoking.” Responsible for performing 12 lead EKG’s and reviewing the reports with physicians. Responsible for performing submax stress tests and reviewing the results with physicians. Provided excellent health services to others.