Heather Gordon Email & Phone Number

North Carolina, United States

• Receive donations and prepare for batch entry• Enter daily receipt of all donations, including campaign codes and designations• Process receipts daily, creating accurate and timely gift acknowledgements• Enter all pledges and pledge related information, and create invoices• Accurately match pledge payments to the correct pledges• Process credit card donations • Manage inventory of stationary items required for gift processing, acknowledgements, and invoicing• Assists with maintenance of the donor database including updating biographical information• Respond to donor and staff inquiries and questions, exhibiting excellent customer service• Work closely with other departments, especially Finance and Marketing to assure accuracy of data

Greensboro/Winston-Salem, North Carolina Area

• Created and maintained the annual funds communications calendar. • Designed and managed all online communication pieces, including email, social media posts and website giving pages. • Oversaw design, printing and mailing of all internally created annual funds communication pieces, including solicitation and stewardship. • Recruited and supervised volunteers to help with logistical efforts of printing and mailing internal annual funds communication pieces. • Collaborated with the Annual Giving Director and Data Integrity Manager on all annual funds data, including list requests, list management and statistical tracking. • Worked with faculty members to strengthen philanthropic giving to the College, including both solicitation and stewardship programming. • Planned and implemented the College’s giving days, specifically Giving Tuesday and Day for Guilford. • Managed the Graduate Brick Walk program and assisted the senior class with the Senior Class Gift project.

Greensboro/Winston-Salem, North Carolina Area

Home Study & Virginia Specialist • Formatted, edited and reviewed adoption home study reports to ensure compliance with state, agency, country and U.S. Immigration requirements. • Worked with clients, contract workers and other entities in connection with finalizing home study reports in a timely manner.• Reviewed and maintained home study supporting documents to meet agency, state and federal requirements.• Maintained clear communication with appropriate entities involved in adoption case. • Maintained client records in accordance with accrediting bodies and agency standards. • Assisted clients with questions regarding adoption education and home study requirements. • Ensured receipt of client legal agreements and fees. • Completed annual continuing education, in compliance with state regulations, to stay abreast of international and domestic adoption issues. • Continually developed knowledge of U.S. Immigration regulations, state and federal adoption laws and other regulations affecting international and domestic adoption. • Maintained collaborative and supportive relationships with clients, contract workers and other adoption entities. • Continually developed knowledge of all agency programs, policies and procedures. • Hosted adoption home study webinars for prospective clients. Country Program Coordinator (2007 to 2013) • Managed case load of all clients adopting through South Korea program. • Established and maintained meaningful, supportive relationships with clients. • Assisted clients with adoption related paperwork. • Assisted clients through the U.S. Immigration, child referral, child acceptance, travel and post-adoption processes. • Hosted informational meetings, webinars and personal interviews for prospective clients. • Maintained records in accordance with accrediting bodies and agency standards.