Heather Gray Email & Phone Number

South Bend, Indiana, United States

Support the implementation of Dynamics 365 at Steel Warehouse

Manufacturing Consultant for a medical device manufacturer • Led sessions to document the new Engineering Change Order business flow and designed the corresponding workflow in the Engineering Change Management module • Led 10 weeks of daily working sessions in Master resource planning, Production control, Product information management, and Engineering change management to finalize implementation solution design with 7 Business process owners • Toured manufacturing facility to determine areas of improvement and suggest process updates • Supported 19 on-site, requirement gathering, design, and review sessions to analyze current business state and design the future business stateOperations Consultant for a swimming pool chemical and supply producer and distributor • Documented and solutioned 68 requirements related to Products, Production, and Master Resource Planning • Analyzed company's historical data to recommend data migration cleanup strategy • Setup UAT environment to demo solution for Product information management and Hazardous material handlingLead Testing Consultant, Pharmaceutical Manufacturer • Led the Computer System Validation testing of 3 iterative releases over 4 different geographic regions in 13 months • Involved in 22 FDA compliant/validated go-lives and upgrades across 124 business processes • Built the Engineering Change Order business flow in Visio and drafted the corresponding Dynamics workflow • Taught 5 end user training sessions for 30 client employees in Procurement and Quality workstreams

Greater Tampa Bay Area

Project Work:Supported a Laboratory Automation Developer and manufacturer​​ to Implement Dynamics365.• Utilized the Data management workspace and Data Import/Export Framework (DIXF) to import Warehouse, Location, Product, and Bill of Material dataWorked with a Machining Tool Distributor and Manufacturer to implement Dynamics365.• Facilitated 8 on-site design sessions with 5 client stakeholders to analyze current business state and design the solution for Products, Production Control, and Master Resource Planning modulesSupported the upgrade of a Fuel Cell Manufacturer from AX2012 to Dynamics365 for the 6 month duration of the first phase. • Tested the serialization enhancement to ensure components were being tracked correctlyRecognized with an Arbela Star Award in February 2022 for Exemplary Team Impact. Promoted to Consultant on March 1st, 2022.

Tampa, Florida, United States

Worked as a Supply Chain Consultant with Microsoft Dynamics 365 for Finance and Operations. Duties: • Data collection, management, and migration for clients• Solution envisioning and design; current state analysisConsulted with a healthcare client to implement Dynamics for their finances and procurement• Developed and executed the configurations for 23 procurement requirement tasks in two weeks• Created data templates for vendors, payment methods and terms, and procurement categories• Successfully tested and migrated the client’s data to their pre-production environment• Utilized Azure DevOps for project tracking of approximately 1000 tasks with 7 team members

Tampa/St. Petersburg, Florida Area

Worked in project management process creation, maintenance, and updates. Also created training for project managers and analyzed the health of projects. Accomplishments:• Designed and implemented a new process of tracking project status for 250+ projects; reduced dormant projects by 52% and outstanding accounts receivable by $900,000 in 7 months • Recorded 7 sessions of project management training material which saved 15 hours every month and offered the first consistent training for 60+ Microsoft practice project managers• Created and supported a centralized process which increased transparency of project finances and improved future tracking of reductions in project revenue; discovered $497,000 of unrealized lost revenue over 3 months

Tampa, Fl

• Assisted Professor Hanna-West with grading, organizing courses, and communicating with students• Redesigned course web pages for ease of use• Facilitated business ethics and sustainable development classes• Graded assignments from and coordinated with approximately 200 students every semester

Columbus, Ohio

• Monitored 17 production lines and 9 production mixers for GMP compliance; saved $8 million annually• Developed new protocols by working with the Vice President of Technical Services to complete more accurate and thorough electronic product checks and record-keeping• Secretary for Continuous Skill Development; planned and led weekly meetings and gave monthly presentations

Plant City, Fl

• Learned time management skills in a busy lab setting• Wrote ad hoc QC reports on lab and facility environment • Monitored and QC’d 600 gallon bioreactors for purity and bacterial counts• Used good lab practices to keep a clean environment and obtain accurate test results• Kept lab organized and stocked with supplies, such as chemicals and agar plates• Worked independently with little oversight

Ben Venue Laboratories

• Utilized Good Manufacturing Practices (GMP) for pharmaceutical production and Good Documentation Practices (GDP)• Developed strong organizational skills while working under consent decree mandated by the FDA• Worked unsupervised and was the only microbiologist on 3rd shiftLaid off due to factory closure, see link.

Master Of Business Administration (M.B.A.), Sustainable Business, Gpa: 3.83

Activities and Societies: President of the Graduate Business Association Spring and Fall Semesters of 2017; Member of ASL Bulls, USF.

Bachelor’S Degree, Microbiology, General

Activities and Societies: American Sign Language Club, BBQlub, Flash Mob ClubDean's List Winter 2012

High School, 4.2, Weighted Due To Ap And Honors Courses

Activities and Societies: William Mason Marching Band H.O.P.E. (Helpers of People Everywhere) National Honor Society Science.