Heather Hacker Email & Phone Number

Chandler, Az

Worked on the corporate conversion from Chela Financial to Nelnet, Inc. Revised existing 3rd Party reports for increased accuracy and efficiency. Developed and maintained a review tracking database for the Risk Management department. Responsible for monthly servicing invoices for private and federal (FFELP) loan portfolios. Managed $750MM loan transfer project during conversion. Saved the company $100K in overpaid premiums by identifying loans resold due to consolidation. Designed, implemented and maintained reporting packages for national multi-site management team. Tracked departmental goals used for incentives and personal performance for associate reviews. Analyzed data extractions and advised management of trends and areas for improvement. Created online reports using Salesforce.com eliminating monthly cleanup projects and decreasing daily reporting time from one hour to 15 minutes. Reduced monthly report creation time from 10 days to 3 days by developing an integrated database using data from multiple sources. This efficiency allowed additional time for trend analysis and new report development.

Tracked corporate metrics to identify trends and made recommendation for areas of improvement. Worked as an integral part of the database team in testing and data validation within the corporate data warehouse. Completed and analyzed monthly 100+ page management report, monthly sales reports and daily business indicator reports. Developed an Access Database for the completion and analysis of partner invoices, reducing duplicate payments and improving working relationships with partner companies. Created a reporting model for the customer service and collections call centers.

Bachelor Of Science (Bs), Management

Activities and Societies: Alpha Kappa Psi Iota Xi Chapter

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