I manage all areas of running The Hickory House, including but not limited to; staffing, Accounts Receivable, Accounts Payable, Inventory, and payroll.

Responsible for the Following:o Quality Control of Directory Listings entered into the OSS. • Work task related questions as they pertain to Directory processes such as automation, intervals and dependencies.o Work task related expedites as they relate to assigned Directory tasks.o Provision Directory PSR’s in two of the following OSS’s – TBS 5.2 or M6.o Ensure that the orders and requests received on a daily basis are entered and completed within standard… Show more Responsible for the Following:o Quality Control of Directory Listings entered into the OSS. • Work task related questions as they pertain to Directory processes such as automation, intervals and dependencies.o Work task related expedites as they relate to assigned Directory tasks.o Provision Directory PSR’s in two of the following OSS’s – TBS 5.2 or M6.o Ensure that the orders and requests received on a daily basis are entered and completed within standard intervals.o Ability to place Caption orders into the OSS.o Timely responses and updates for daily follow-up, email responses, queue management of status, and order supplements. Quality Control of Directory Listings entered into the OSS.o Work task related questions as they pertain to Directory processes such as automation, intervals and dependencies.  o Work task related expedites as they relate to assigned Directory tasks.o Provision Directory PSR’s in two of the following OSS’s – TBS 5.2 or M6.o Ensure that the orders and requests received on a daily basis are entered and completed within standard intervals.o Ability to place Caption orders into the OSS.o Timely responses and updates for daily follow-up, email responses, queue management of status, and order supplements.o Possesses a broad working knowledge of our internal provisioning processes and a detailed understanding of the directory process specific to the LECs.o Monitor, respond, and complete requests that are received in directory mailboxes as they relate to the markets assigned.o Process directory listing change requests such as 1396’s received from the yellow page companies as they relate to the markets assigned.o Responsible for trouble ticket resolution on Directory related issues as they relate to the markets assigned.o Accountable for achieving Ancillary Services team goals by meeting individual goals on a daily/monthly basis.o Ability to effectively communicate with other departments as they pertain to this. Show less

Responsible for the following:o Verified order accuracy prior to installo Facilitated installs for complex solutionso Problem solve any issues that may have occurred prior to installo Responsible for Scheduling installs, scheduled with Customer, Systems Group, Vendors, Data and Local installs

· Responsible for the following:o Receiving inbound customer calls  o Research and resolve billing inquirieso Explain products and serviceso  Troubleshoot service equipment issueso  Prioritize and organize daily follow-ups to ensure timely resolution.

· Performed several functions within the organization· Install Coordinatoro Verified order accuracy prior to installo Exceeded reasonable expectations by 20%o Facilitated installs for complex solutionso Problem solved any issues that may have occurred prior to installo Responsible for Scheduling installs, scheduled with Customer, Systems Group, Vendors, Data

Responsible for 100% of  E911 orders within the organizationo Ensured all customers E911 addresses are up to date and valid with appropriate ILEC o Corrected errors ensuring appropriate information is provided when an emergency takes place  o Processed all New, Change and Conversion orders for E911o Transmitted daily files to the appropriate ILECo Worked with County E911 agencies to insure all customers have updated E911 addresses at all times  o Responsible for working… Show more Responsible for 100% of  E911 orders within the organizationo Ensured all customers E911 addresses are up to date and valid with appropriate ILEC o Corrected errors ensuring appropriate information is provided when an emergency takes place  o Processed all New, Change and Conversion orders for E911o Transmitted daily files to the appropriate ILECo Worked with County E911 agencies to insure all customers have updated E911 addresses at all times  o Responsible for working all trouble tickets that involve E911 issues Show less

· Maintained accounts receivable and ensured information was up to date · Made sure products are ready and shipped on time and keeping all prices and schedules updated in Copics. Maintained 100% on time delivery

· Responsible for obtaining all new and potential customer information by contacting prospects ensuring quote accuracy· Created 100% of the presentations utilizing Power Point, Word and Excel · Kept all sales material updated and on hand and in charge of all material quotes· Responsible for all customer interaction. Facilitated meetings and presentations

o Ensured scheduled activities were appropriately coordinatedo Populated purchase orders into company database o Maintained and replenished all office supplieso Facilitated meetingso Performed any other necessary functions o Travel arrangements for plant personnelo Managed petty cash and disbursement o Plant power reportingo Scheduling meetings for plant personnel and customer relations o Daily plant sales reportingo Order entry management of purchase… Show more o Ensured scheduled activities were appropriately coordinatedo Populated purchase orders into company database o Maintained and replenished all office supplieso Facilitated meetingso Performed any other necessary functions o Travel arrangements for plant personnelo Managed petty cash and disbursement o Plant power reportingo Scheduling meetings for plant personnel and customer relations o Daily plant sales reportingo Order entry management of purchase orders in the SCI Copics systemso Maintenance of purchase order filing in compliance with ISO 9000 procedureso Maintaining and distributing weekly master scheduling for plant product shipmentso On-time delivery reporting and accounts receivable maintenance. Show less