Heather Hoffman Email & Phone Number

Albuquerque, New Mexico, United States

Kansas City, Missouri Area

I was honored to serve as the Executive Director of the Greater Kansas City Coalition to End Homelessness (GKCCEH) for a 3 year tenure. The coalition serves both Jackson Co, MO and Wyandotte Co, KS as the oversight agency to assist projects receiving HUD funding. The CoC lead agency's role is to offer support, guidance, and education to all projects in our Continuum providing housing and other services to our neighbors experiencing homelessness. After spending much of 2018 as both as an active listener within our community and as an active partner and leader to implement innovate ideas around minimizing homelessness, GKCCEH spent 2019 implementing a list of prioritized goals set by our board and staff, with feedback from our community.In 2020, our agency created a comprehensive COVID-19 response plan that included assisting local emergency assistance programs in mobilizing and increasing services for clients, standing up a COVID 19 recovery shelter, and establishing a fuller prevention and diversion system in the community.

Chattanooga, Tennessee

In mid-2014, Chattanooga Mayor Andy Berke committed to ending Veteran homelessness in Chattanooga. By February, 2015, I was selected for the new position of Homeless Coordinator for the City of Chattanooga to lead a team of local agency staff in daily communication and weekly meetings designed to end Veteran homelessness in Chattanooga. Understanding that any strategic plan must have a robust amount of data behind it in order to be most successful, I regularly collected, tracked, and reported on data relating to our housing goals. I used multiple data collection and reporting tools in order to be able to create data driven goals and results. By breaking down our community's strategic plan to end veteran homelessness into small, easy to track, time specific goals, we were able to more accurately understand where we stood in regard to meeting our goal. We were able to accurately pinpoint when our goal would be met, and what was needed in order to be successful. On Feb 03, 2017, after 2 years of weekly meetings, community wide planning, and daily communication among homeless service providers, Mayor Andy Berke received notice from the United States Interagency Council on Homelessness (USICH) that the City of Chattanooga had effectively ended veteran homelessness according to USICH guidelines and criteria. Chattanooga is the first city in Tennessee to receive this distinction.

Chattanooga, Tn

Served as liaison for over 350 partner organizations with feeding programs in their communities. Oversaw staff, budgeting, and provided direct service to almost 200 partner agencies.

Greater Nashville Area, Tn

Served as Homeless Management Information System Coordinator for Metropolitan Development and Housing Agency of Nashville, TN. I collected, evaluated, and used data to assist in making funding decisions for the Nashville, TN Continuum of Care.

Nashville, Tennessee, United States

Served on team tasked with oversight of daily operations of Tennessee’s largest DV shelter through supervision, working with external agencies, and maintaining all necessary communications with fundersMonitored all activity on 24-hour crisis line, including meeting funders’ outcomes, training all crisis line staff, and ensuring staff accurately answered and documented each crisis line interactionInterviewed, hired, and trained all part time staff members and oversaw all volunteersManaged assigned aspects of the shelter’s 1.3 million dollar budgetSupervised up to 20 staff members, volunteers, and interns through individual weekly or bi-weekly meetings, guiding each member to be an effective part of the teamCreated and maintained schedule for all staff of large residential 24-hour facilityHandled client and staff grievances in a timely and effective manner; evaluated and rewrote shelter policies for staff and residents when necessary

Battle Creek, Michigan, United States

Established first countywide written procedure for juvenile court victim advocacyWorked closely with the county’s Neglect/Abuse prosecutor and CPS to help provide complete service to children who were in open CPS casesCoordinated advocacy efforts with CPS, law enforcement, prosecuting attorneys, defense attorneys, probation officers, and others to ensure victims’ rights were being protected and victims were receiving appropriate community servicesWorked extensively with parents and victims of sexual assault and other violent crimes, many of whom had multiple disabilities, including autism, ADHD, and bipolar disorder, in order to prepare them to testify in front of the offendersGuided victims of crime through the court system by offering counseling options, restitution, plea bargains, and by sending personal letters to each victim

Bachelor'S Degree, English Language And Literature/Letters

English Language And Literature/Letters